Dear Colleagues,
Just wanted to let you know that the March 2016 issue of Human Resource Management Review (HRMR) will be carrying 4 articles and an editorial related to services management.
This special issue, co-edited by Doug Pugh and I, contains articles on a wide variety of topics including: Healthcare, Human Capital in Services, Emotional Labor, Turnover, and a fascinating look at the evolving roles of employees in services by David Bowen (see our call for the session here).
You can access this special issue here: http://www.sciencedirect.com/science/journal/10534822/26/1
Hope you enjoy the articles!
As always, please feel free to email me if you have any feedback/suggestions. Also, I am organizing a paper symposium related to services at the Academy of Management (AOM) conference to be held in Anaheim, CA in August 2016. Please let me know if you or your colleagues/students are interested in presenting a paper as part of that symposium.
Thanks and best regards,
Mahesh
