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We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.
Teaching and sharing knowledge matter for us and is part of our DNA. We provide resources online and offline to improve your teaching and learning. Check out our teaching section. Teaching section
We are proud of our community of service researchers, where we help each other and provide established-scholar’s feedback to the new generation.
An interview from Darima Fotheringham, ASU Center for Service Leadership, with Laurel Anderson and Amy Ostrom about their special issue in JSR on Transformative Service Research. The entire issue will be available free...
Maastricht University is offering two tenure-track positions for assistant professors in marketing and supply chain management! For more information please consult www.academictransfer.com/30310 and www.academictransfer.com/30312 Deadline November 15, 2015
SERVSIG and Maastricht University wishes to recognize outstanding doctoral dissertations in service research. Therefore, we are pleased to announce the establishment of the annual “SERVSIG Best Dissertation Award in Service...
How Big Data Transforms Service Management and Stimulates Opportunities for Service Research guest article from Dominik Mahr and Martin Wetzels, Maastricht University, Host of SERVSIG 2016 The Big Data gold rush...
Guest article by K. Sivakumar. Siva received together with Mei Li and Beibei Dong the SERVSIG Best Service Paper Award 2015 for “Service Quality: The Impact of Frequency, Timing, Proximity, and Sequence...
What Product-Centric Firms Need to Know guest article by Mary Jo Bitner Moving from products to services for growth and strategic advantage is a huge trend across industries. And, as...
The conference will cover a wide variety of relevant and interesting service topics, including service science, service IT, service marketing, service operations, and service management. You are invited, as a...
Special Issue on Shareable Tourism: Tourism Marketing in the Sharing Economy Journal of Travel & Tourism Marketing Deadline: December 15, 2015 Link: http://explore.tandfonline.com/cfp/pgas/wttm_shareable_tourism Driven by shared values and enabled by...
Special Issue on Social Media in Hospitality and Tourism International Journal of Contemporary Hospitality Management Deadline: 31 Oct 2015 Guest Editors: Rob Law, The Hong Kong Polytechnic University, Hong Kong...
SERVSIG held its first International Research Conference in 1999. The founding concept was that a different university would host the conference every two years. To ensure novel and fun service...
CALL FOR PARTICIPATION 5th FORUM ON MARKETS AND MARKETING (FMM2016) June 13-16, 2016 University of Warwick in Venice Palazzo Pesaro Papafava Venice, Italy Forum website: Programme Committee Irene Ng, University...
Services scholars, check out and share these two service recovery infographics my company has created. Drawn right from the pages of your research! http://info.liftphd.com/blog/5-steps-to-service-recovery-and-complaint-handling-success-infographic AND http://info.liftphd.com/blog/5-elements-of-the-ideal-service-recovery-response-infographic Lance Bettencourt