screen-capture-14The conference will cover a wide variety of relevant and interesting service topics, including service science, service IT, service marketing, service operations, and service management. You are invited, as a service academic or practitioner, to submit a one-page abstract for possible presentation in one of 120 sessions at the conference. Case studies by business practitioners are encouraged, and a “Best Practitioner Presentation” will be awarded at the conference. The Frontiers in Service Conference routinely attracts submissions from over 40 countries. The average number of attendees is around 300 scholars and practitioners. Fewer than half of the submitted abstracts are accepted for presentations. While abstracts may focus on any service topic, including (but not limited to) the topics below, we encourage abstracts within service innovation (new business model innovation, transformative leadership, service design and customer experience) and sustainability. Other relevant service topics are:

Call for abstracts now open!

  • Analytics and Service
  • Big Data and Service
  • Customer Relationship Management
  • Digital Service & Collaborative Economy
  • E-Service & E-Government
  • Healthcare Service
  • Internet of Everything and Service
  • IT as a Service
  • Public Sector Service
  • Service Operations
  • Service Management
  • Service Human Resources
  • Service Human Factors
  • Service Engineering
  • Service Productivity
  • Service Innovation Economics
  • Servicescape
  • Service Science
  • Service at the “Bottom of the Pyramid”
  • Social Networks and Service
  • Smart Service Systems
  • Technology-based Service (Apps)
  • Theoretical Perspectives on Service
  • Transforming organizational culture
  • Transformative Services

For more information, please contact us at frontiers2016@nhh.no

Frontiers in Service 2016

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