hosted by the University of New Orleans College of Business Administration
New Orleans, June 15 – 18, 2016
Submit Papers or abstracts by March 15, 2016 to
Gillian Naylor, PhD
Gillian.naylor@unlv.edu
Editor, JCSD&CB
University of Nevada, Las Vegas (UNLV)
The primary objective of the Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior, and our biennial conference is to publish and disseminate cutting-edge research related to Consumer Outcomes such as satisfaction, loyalty and word-of-mouth. We invite research which examines constructs that serve as antecedents and/or outcomes of satisfying experiences. The journal seeks to promote theory development in these areas via reporting quantitative and/or qualitative inquiries, as well as conceptual studies within the B2C or B2B.
