SERVSIG is fun

We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.

SERVSIG is mobile

All the news about service research in one place. Get instant notifications about your specific area of interest (e.g. CfP in service research). Install it on your device here.

SERVSIG is fun

We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.

SERVSIG is teaching

Teaching and sharing knowledge matter for us and is part of our DNA. We provide resources online and offline to improve your teaching and learning. Check out our teaching section. Teaching section

SERVSIG is helpful feedback

We are proud of our community of service researchers, where we help each other and provide established-scholar’s feedback to the new generation.

 

Latest News

Interview with Levent Altinay, new editor of SIJ

Levent Altinay from the Oxford School of Hospitality Management has been appointed as new Editor in Chief for The Service Industries Journal. The Service Industries Journal, an international journal of service...

Service Articles in General Business Journals (Dec 2016)

Today we identify service articles published in Marketing, Management, Operations, Productions, Information Systems & Practioner-oriented Journals in December 2016. For more information about the alert system methodology go here For service articles...

Articles in Service Journals (Dec 2016)

Considered Service-specific journals were Journal of Service Research, Journal of Service Management, Journal of Services Marketing, Journal of Service Theory and Practice, Service Industries Journal, and Service Science. For more...

Service Articles in the Journal of Business Research (Dec 2016)

For more information about the alert system methodology go here Pera, R., N. Occhiocupo and J. Clarke (2016): Motives and resources for value co-creation in a multi-stakeholder ecosystem: A managerial...

CfP JPBM: Collaboration, Co-Creation and Inspiration of Brands by Arts

JOURNAL OF PRODUCT AND BRAND MANAGEMENT SPECIAL ISSUE on Collaboration, Co-Creation and Inspiration of Brands by Arts GUEST EDITOR Professor Dr. Carsten Baumgarth. Professor of Marketing and Brand Management, Berlin...

Service co-creation and delivery In Stockholm

SSE/SAÏD BUSINESS SCHOOL CONFERENCE ON PROFESSIONAL SERVICE FIRMS 9-11 July 2017 Stockholm School of Economics, Stockholm, Sweden Deadline for submissions is 15th of February 2017. Call for papers: Service co-creation and...

Service Organizations and their Communities

Guest article by Mahesh Subramony Imagine sipping a hot beverage in a coffee shop in your town or city. All around you are the sights and sounds of people interacting with...

Teaching Note: Customer Satisfaction, Customer Loyalty, & Financial Performance in the Banking Sector

Teaching note by Vikas Mittal Banking is an essential service. According to a 2015 FDIC national survey, 68% of U.S. households use banking services. According to a Gallup report, worldwide, access...

jsm

CfP JSM: Challenges and Opportunities for Services Marketers in a Culturally Diverse Global Marketplace

Special Issue of the Journal of Services Marketing Challenges and Opportunities for Services Marketers in a Culturally Diverse Global Marketplace deadlines: Jun 2017 Guest Co-Editors Dr. Piyush Sharma, Curtin University Dr....

Deadline extended: Service Innovation in Emerging Economies in Loughborough

Deadline extended to Thusday, Jan 12th! Workshop organized by the Centre for Service Management: 25th and 26th January 2017 To date, much service innovation work has focused on developed economies. Going forward,...

Special Issue: The Silk Road and the Service Industries

Issue of the  the Service Industries Journal The Silk Road and the Service Industries Deadline: August 1, 2017 Guest Editor Dogan Gursoy, Washington State University (dgursoy@wsu.edu) Li Pan, Zhejiang Normal University (li.pan@zjnu.edu.cn) The Silk Road or Silk...

CfP JACR: Special Issue on Consumer Response to the Evolving Retailing Landscape

Special Issue of the  Journal of the Association for Consumer Research Consumer Response to the Evolving Retailing Landscape Co-Editors: Barbara E. Kahn, University of Pennsylvania Jeff Inman, University of Pittsburgh...