We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.
All the news about service research in one place. Get instant notifications about your specific area of interest (e.g. CfP in service research). Install it on your device here.
We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.
Teaching and sharing knowledge matter for us and is part of our DNA. We provide resources online and offline to improve your teaching and learning. Check out our teaching section. Teaching section
We are proud of our community of service researchers, where we help each other and provide established-scholar’s feedback to the new generation.
Teaching note by Vikas Mittal Banking is an essential service. According to a 2015 FDIC national survey, 68% of U.S. households use banking services. According to a Gallup report, worldwide, access...
Special Issue of the Journal of Services Marketing Challenges and Opportunities for Services Marketers in a Culturally Diverse Global Marketplace deadlines: Jun 2017 Guest Co-Editors Dr. Piyush Sharma, Curtin University Dr....
Deadline extended to Thusday, Jan 12th! Workshop organized by the Centre for Service Management: 25th and 26th January 2017 To date, much service innovation work has focused on developed economies. Going forward,...
Issue of the the Service Industries Journal The Silk Road and the Service Industries Deadline: August 1, 2017 Guest Editor Dogan Gursoy, Washington State University (dgursoy@wsu.edu) Li Pan, Zhejiang Normal University (li.pan@zjnu.edu.cn) The Silk Road or Silk...
Special Issue of the Journal of the Association for Consumer Research Consumer Response to the Evolving Retailing Landscape Co-Editors: Barbara E. Kahn, University of Pennsylvania Jeff Inman, University of Pittsburgh...
Special Issue of the Service Industries Journal Refugee Crisis and Human Exploitation: the Role of Service Industries Deadline: May 1st, 2017 The current refugee crisis in Europe has received much...
For information about the alert system methodology go here For article of the JBR special issue edited by Jonas Holmqvist, Yves Van Vaerenbergh, and Christian Grönroos on language use in...
Today we identify service articles published in Marketing, Management, Operations, Productions, Information Systems & Practioner-oriented Journals in November 2016. For more information about the alert system methodology go here For service articles...
Guest Article by Benjamin Lucas and Kay Schröder Introduction Virtual reality (VR) has triggered a wave of new possibilities for creating and enhancing customer experiences, and is helping service designers...
Guest article by Bart Larivière, Recipient of the 2016 SERVSIG Emerging Service Scholar Award Somewhere over the North Atlantic Ocean, flying from New York to Brussels – unlike other passengers – I...
Guest article by: Roland T. Rust After World War 2 the major countries of Europe and Asia were largely destroyed, and their economies took years to recover. This created a Golden...
Guest article by Sertan Kabadayi, PhD The Marketing Area at the Gabelli School of Business at Fordham University hosted the fifth edition of the Let’s Talk About Service (LTAS) workshop in...