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We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.
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We are proud of our community of service researchers, where we help each other and provide established-scholar’s feedback to the new generation.
For information about the alert system methodology go here For article of the JBR special issue edited by Jonas Holmqvist, Yves Van Vaerenbergh, and Christian Grönroos on language use in...
Today we identify service articles published in Marketing, Management, Operations, Productions, Information Systems & Practioner-oriented Journals in November 2016. For more information about the alert system methodology go here For service articles...
Guest Article by Benjamin Lucas and Kay Schröder Introduction Virtual reality (VR) has triggered a wave of new possibilities for creating and enhancing customer experiences, and is helping service designers...
Guest article by Bart Larivière, Recipient of the 2016 SERVSIG Emerging Service Scholar Award Somewhere over the North Atlantic Ocean, flying from New York to Brussels – unlike other passengers – I...
Guest article by: Roland T. Rust After World War 2 the major countries of Europe and Asia were largely destroyed, and their economies took years to recover. This created a Golden...
Guest article by Sertan Kabadayi, PhD The Marketing Area at the Gabelli School of Business at Fordham University hosted the fifth edition of the Let’s Talk About Service (LTAS) workshop in...
Winning in Service Markets has just been published. It translates current academic knowledge on how to effectively market and manage a service business for managers and makes it accessible and actionable....
Competitive Advantage in the Digital Economy (CADE 2017) June 1-3 2017, Venice, Italy Submissions close March 16th. For more information see here: http://www2.warwick.ac.uk/fac/sci/wmg/research/business_transformation/ssg/ssgabout/sswmgactivities/cade2017/ The Competitive Advantage in the Digital Economy...
Special Issue of the Service Industries Journal Service Industries and Informal Economy Deadline: May 1st, 2017 This special issue on ‘Service Industries and the Informal Economy’ addresses the growing role...
Call for Chapters: Bottom of the Pyramid Marketing: Making, Shaping and Developing BOP Markets Editor: Prof Ramendra Singh (Email: ramendra@iimcal.ac.in). Important Dates Proposals Submission Deadline: December 31, 2016 Intimation of accepted chapter...
Congratulations to Scott E. Sampson. His article, Value Paradoxes and the Time Value of Value , was selected as the Best Article in Service Science for 2015. Nominations were received from...
SERVSIG calls for special session proposals for the AMA Summer Marketing Educators’ Conference (August 4-6, 2017) in San Francisco, CA. PROPOSALS ARE DUE TO SERVSIG BY JANUARY 31, 2017 Kelly...