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We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.
Teaching and sharing knowledge matter for us and is part of our DNA. We provide resources online and offline to improve your teaching and learning. Check out our teaching section. Teaching section
We are proud of our community of service researchers, where we help each other and provide established-scholar’s feedback to the new generation.
SERVSIG calls for special session proposals for the AMA Summer Marketing Educators’ Conference (August 4-6, 2017) in San Francisco, CA. PROPOSALS ARE DUE TO SERVSIG BY JANUARY 31, 2017 Kelly...
Call For Abstracts Track: Digitization and Datafication of Services at the 5th Naples Forum on Service 6-9 June, 2017 Sorrento, Naples, Italy TRACK ORGANIZERS Irene Ng, Mike Dixon Abstract submission...
Considered Service-specific journals were Journal of Service Research, Journal of Service Management, Journal of Services Marketing, Journal of Service Theory and Practice, Service Industries Journal, and Service Science. For more...
Guest article by Yves Van Vaerenbergh & Chiara Orsingher Service recovery is studied extensively in service research. Service journals publish regularly papers on service recovery (a quick search on Google Scholar returns...
Guest article by Mark S. Rosenbaum Given that I’m currently a Professor of Marketing at Northern Illinois University and an Associate Professor of Marketing at Universidad Externado de Colombia (Externado),...
This article is part of the How-to… series brought to by Emerald Group Publishing. As an author, you can dramatically improve the chances of your article being downloaded once it’s...
Sanjit Kumar Roy, Dilip S.Mutum, and Bang Nguyen have edited a Service Marketing casebook dedicated to emerging markets. The book presents unique case studies from the services sector in emerging...
ICTO2017 Information and Communication Technologies in Organizations and Society “ICT for a better life and a better world” Paris, March 16 and 17, 2017 ICTO 2017 is the third version...
2017 IBCR International Conference April 24-27, 2017 in Marrakech, Morocco Conference Theme: Tourism and Hospitality Experiences in the Digital Era Keynote Speakers Professor Evert Gummesson (Stockholm Business School, Sweden) Professor Jay...
European Conference on Information Systems (ECIS 2017) Track 26: Service Innovation, Engineering and Management June 5th-10th 2017 / Guimarães, Portugal Deadline for paper submissions: December 3, 2016 TRACK CHAIRS Roman...
Special Issue of the Service Industries Journal Political Environment, Security, and the Service Industries proposed paper by June, 30 2017 full paper submission by December, 31 2017 Political turmoil, instability, terrorist...
Applications are invited for a full-time PhD scholarship at the Department of Translation, Interpreting and Communication (Ghent University, MULTIPLES). The successful applicant will participate in a project on “The effect...