Is the human service employee really human?
Guest article by Magnus Söderlund.[I] All of us have heard this several times: robots and artificial intelligence (AI) will replace many of us, and this also goes for service employees...
Guest article by Magnus Söderlund.[I] All of us have heard this several times: robots and artificial intelligence (AI) will replace many of us, and this also goes for service employees...
Special Issue of Service Science Reimagining the Science of Service in a Post-Pandemic World Guest Editors: Guest Editors M. Fisher, A. Neely, & R. Verma Deadline: 31 August 2020 H0:...
The Journal of Service Research (JSR) is searching for a new Editor-in-Chief (EIC), with a four-year term to begin in Summer 2021. JSR is the world’s top-cited service research journal,...
Roland Rust has been named this year’s winner of the Buck Weaver Award by the INFORMS Society for Marketing Science. Rust is Distinguished University Professor and David Bruce Smith Chair in...
The Fellows of the European Marketing Academy have elected one new Fellow this year: Professor Ming-Hui Huang. Her recognition honors Professor Huang’s significant research contributions and involvement in EMAC. Professor...
Ray Fisk held a keynote at the TEDx – Texas State University: How Serving Each Other Can Save Humanity Services are common experiences, but they are commonly misunderstood. Early service...
Due to the COVID-19 crisis the LTAS2020 conference to be held in Hasselt, Belgium from December 9-11 2020 will be postponed. We hope that the situation allows us to welcome you...
Report by Cristina Mele, Tiziana Russo Spena, Marco Tregua, Marialuisa Marzullo, and Adriana Carotenuto from the Innovation & Technical Transfer Area (Lab on Cognitive Technologies and Value Co-creation in Service...
Special Issue of the California Management Review (CMR) The future of value chains in a post-pandemic world Guest Editors: R. Panwar, J. Pinkse, and V. De Marchi Deadline: 22 June...
The co-editors introduce and comment on the call for paper for the Special Issue Learning from Pandemics Past and Present in the Journal of Service Theory and Practice. More information...
Creating Value is essentially doing good and improving the well-being of people, environment, business and society. The Creating Value Alliance has been conducting conferences and seminars over the years and...
My 4-year term as your SERVSIG co-chair comes to an end. The best thing about SERVSIG is not a thing, but its people. My SERVSIG journey started in 2014, when...