News

30 years of Developing the Service Research Community

Guest article by Ingrid Hansson, CTF Karlstad One of the longest-running conferences in service research is QUIS, Quality in Services. The QUIS symposium was established in 1988 by Bo Edvardsson...

JSR Awards 2020

Traditionally, the Journal of Service Research awards are given out during the Frontiers in Service conference. This summer 2020, we have to digitally congratulate the winners for the best paper...

CfP JSR/JAMS “Frontlines-in-Crisis”

Call for Paper for the Journal of Service Research and the Journal of the Academy of Marketing Science. “Frontlines-in-Crisis” Research Competition: Multiple Prizes, $1500 each Guest editor: T. Arnold Deadline: 15 December...

5th Annual Young Scholar Research (YSR) Competition

5th Annual Young Scholar Research (YSR) Competition“Continuing the Progress Despite Disruption” Deadline: 15 December 2020 Extended to: 31 December 2020 The Organizational Frontlines† Interest Group has held a research symposium to...

Service Articles in Non-Service-Specific Journals – Jul 2020

Considered Service-specific journals were Journal of Service Research, Journal of Service Management, Journal of Services Marketing, Journal of Service Theory and Practice, Service Industries Journal, Cornell Hospitality Quarterly, and Service Science. For...

Articles in Service Journals – Jul 2020

Considered Service-specific journals were Journal of Service Research, Journal of Service Management, Journal of Services Marketing, Journal of Service Theory and Practice, Service Industries Journal, Cornell Hospitality Quarterly, and Service Science. For...

Meet the service editors webinars

We invite you to the first event of the SERVSIG2020 virtual conference: Meet the Service Editors on Tuesday 11th Aug 9 pm Brisbane time,  1pm Brussels,  7am New York.    Zoom...

Going abroad: Starting an international career

For our “Going abroad” series, Hugo Guyader interviewed Sven Tuzovic, who moved from Germany to the US, and later to Australia. This is the first part of the interview with...

My academic role model: Lia Patricio

Guest article by Lia Patricio. When I was invited to write “my academic role model”, I realized we have plenty of role models in Service Research. In fact, I feel...

The clock is ticking – or is it? How time and customer emotion interplay during service encounters

Guest article by Delphine Caruelle, finalist of the 2020 SERVSIG Best Dissertation Award. My journey in services marketing started with an internship in a shopping mall, some ten years ago....

Ming-Hui Huang new JSR editor

The JSR is delighted to announce that Professor Ming-Hui Huang has been named Editor-in-Chief Elect of the Journal of Service Research (JSR), for a four-year term to replace Mike Brady,...

Save the date: 2020 SERVSIG Awards Show

SERVSIG is proud to announce its first online SERVSIG AWARDS show revealing the Best Service Paper Award, Best Dissertation Award, Emerging Scholar Award, Lovelock Award, SERVSIG Conference Winners, The next...