News

CfP JMM: Luxury Experience

Special Issue of the Journal of Marketing Management More than just brands, status, and exclusivity? Exploring the Luxury Experience and Luxury Experience Management Guest Editors: P. Klaus & C. Tynan...

CfP IJHM: Impact of the COVID-19 Pandemic on the World’s Hospitality Industry

Special Issue of the International Journal of Hospitality Management The Impact of the COVID-19 Pandemic on the World’s Hospitality Industry Guest Editors: M. Rivera & A. Pizam Deadline: 1 July...

CfP EJIM: Sustainable Orientation of Consumer Generations

Special issue of the European Journal of International Management Sustainable Orientation of Consumer Generations: COVID-19 and Crisis Impact on Global Community Guest Editors: D.C Dabija & P. Foroudi Deadline: 31...

CfP JSM: Solving Marketplace Problems for Consumers with Vulnerabilities

Special Issue of the Journal of Services Marketing Solving Marketplace Problems for Consumers with Vulnerabilities Guest Co-Editors: R. Johns and J. Davey Submission Deadline (extended): 30 July 2020 BackgroundAccording to...

2020 JSM Award

Rebekah Russell-Bennett and Mark Rosenbaum, co-editors of the Journal of Services Marketing (JSM) are very pleased to announce and congratulate the winners of the award for the outstanding paper and...

Convergence 2020 in India

14th Convergence: Winning through Service Excellence: Theory & Practice 18-19 December 2020 IFIM Business School, Bangalore [ONLINE] Deadline: 15 October 2020 Globally, the services sector dominates the economies of most...

Three personas and three anti-personas for engagement in services co-creation

What factors influence users’ behaviours during services co-creation? Little research has attempted to specify how different factors, such as traits and demographics, might influence users’ behaviours during co-creation. In Driving...

CfP JIM: Well-Being in a Global World

Special Issue of the Journal of International Marketing Well-Being in a Global World Coeditors: A. Grinstein, P. Riefler, and K. Hewett Deadline: 15 December 2020 Well-being is an important and...

Covid-19: The Service World after the Epidemic

Welcome to our new Youtube series “All About Service.” The show, where we discuss current service topics, foster new ideas, explain current research insights, and bridge the area of academia...

Service Articles in Non-Service-Specific Journals – Apr 2020

Today we identify service articles published in Marketing, Management, Operations, Productions, Information Systems & Practioner-oriented Journals in the last month. For more information about the alert system methodology go here For all previous alerts go here...

Articles in Service Journals – Apr 2020

Considered Service-specific journals were Journal of Service Research, Journal of Service Management, Journal of Services Marketing, Journal of Service Theory and Practice, Service Industries Journal, Cornell Hospitality Quarterly, and Service Science. For...

Frontiers 2020 Canceled

Dear SERVSIG Community, After much deliberation and monitoring of the COVID-19 situation, we have come to the difficult conclusion that we need to cancel this year’s Frontiers conference. For those...