News

The Three Horizons of Service Design

Guest article by Josina Vink, Winner of the 2020 SERVSIG Best Dissertation Award. How we understand service design is changing and it needs to.  The traditional, reductionist focus in service...

Service needs an update

Guest article by Tor W. Andreassen. “When the tide goes out, you know who’s been swimming naked!” When I came to the field of service research in the mid 1990s,...

Open (Service) Marketing Position(s) at Washington State University

Carson College of Business, Washington State University (Pullman, WA) Tenure-track Marketing position(s) (Assistant, Associate, or Full Professor) Deadline: 13 December 2020  The Department of Marketing and International Business at Washington...

2020 Steve Baron Award winner: Ray Fisk

The editors of the Journal of Services Marketing are proud to announce the 2020 winner of the Steve Baron Award for Outstanding Contribution to the Service Research Community: Professor Ray...

2020 SERVSIG Best Service Article Award

The “SERVSIG Best Service Article Award” is presented annually by SERVSIG to the author(s) of the best article in the service literature published during the previous calendar year. SERVSIG thanks the...

Articles in Service Journals – Oct 2020

Considered Service-specific journals were Journal of Service Research, Journal of Service Management, Journal of Services Marketing, Journal of Service Theory and Practice, Service Industries Journal, Cornell Hospitality Quarterly, and Service Science. For...

Service Articles in Non-Service-Specific Journals – Oct 2020

Considered Service-specific journals were Journal of Service Research, Journal of Service Management, Journal of Services Marketing, Journal of Service Theory and Practice, Service Industries Journal, Cornell Hospitality Quarterly, and Service Science. For...

Associate/Full Professor of Marketing at Toulouse School of Management

Department of Marketing, Toulouse School of Management (TSM) University of Toulouse 1 Capitole (France)Associate and/or Full Professor in MarketingDeadline: 1 February 2021 ProfileBeyond any formal requirements, we are looking for...

Assistant Professor position in Sport Business at UMass Boston

Marketing Department, UMass, Boston, MAAssistant Professor in Sport Business  The College of Management at the University of Massachusetts Boston invites applications for a tenure-track Assistant Professor position in Sport Business,...

2021 BESH Doctoral Research Award for Well-Being

Second Annual BESH Doctoral Research Award Submission Deadline: 1 March 2021 KU Research Institute for Business and Economics in Service of Humanity (BESH) is pleased to invite applications for the...

CfP JCM: Consumer Privacy in the Technological Era

Special issue of the Journal of Consumer Marketing. Consumer Privacy in the Technological Era Special Issue Editors: Jebarajakirthy C., Weaven S., Arli D., & Maseeh H.I. Submission Deadline: 15 March 2021. The...

Reviewing for the Open-Access textbook on “Hospitality and Tourism Information Technology”

University of South Florida M3 Center is in the process of preparing an open-access (100% free to students, faculty and public) textbook. The textbook is titled: Hospitality and Tourism Information...