Special Issue in the Journal of Retailing and Consumer Services 28th RARCS Conference Special Session ‘Robots and AI in Retailing and Consumer Services’ Editors: S. Rasouli & H. Timmermans Deadline...
Special Issue in Journal of Retailing and Consumer Services. The Future of Customer Experience in Retailing Guest Editors: Klaus, P. & Kuppelwieser, V. Deadline: 31 March 2021 Retailing as we...
For our series “Going abroad”, Hugo Guyader interviewed Sven Tuzovic, who moved from Germany to the US, and later to Australia. This is the second part of the interview with...
Guest article by Andreas Lechner, finalist of the 2020 SERVSIG Best Dissertation Award. “People always got to see your smile. You always got to put on that fake […] no...
Guest article by Thomas Leclercq, finalist of the 2018 SERVSIG Best Dissertation Award. A month ago, I decided to start a sports training program. My objective was losing weight before...
Faculty of Law, Business & Economics (University of Bayreuth, Germany) Full Professor of Marketing & Service Management Deadline: 15 October 2020 The Chair of Marketing & Service Management is integrated...
Special issue of the Journal of Service Research. AI Service and Emotion Special Issue Editors: Bagozzi R., Brady M.K., Huang M.N. Submission Deadline: 15 April 2021. 1 June 2021. JSR,...
Guest article from Volker Kuppelwieser and Jörg Finsterwalder. The First ever Special Section on The Coronavirus Crisis and Beyond: Implications for Service Research and Practice is available online now in the Journal of...
The third event of the SERVSIG 2020 Virtual Conference is thePanel Session: How can we innovate by keeping humanity at thecentre of service? In this panel event, we have an...
Guest article by Kaisa Koskela-Huotari. Scholars specialize within their respective fields in many ways. For some, the specialization is directed toward a specific empirical context (e.g., retail, health, tourism), phenomenonon...
Transformative Consumer Research (TCR) conference 28-29 June 2021 [ONLINE] Deadline (track submission): 1 November 2020 As recent TCR conferences have been, the 2021 conference will also be “Dialogical” in its nature and...
Frontiers in Service Conference 2021 “Service Resurgence” 10-13 June 2021 Amelia Island, Florida Due to the ongoing pandemic, the Frontiers in Service Conference leadership team decided to conduct Frontiers 2021...