Some things I have learned
Guest article by Steve Vargo, Christopher Lovelock Career Contributions Award Recipient 2020. I feel very privileged to be named this year’s recipient of the Christopher Lovelock Career Contributions Award. Even...
Guest article by Steve Vargo, Christopher Lovelock Career Contributions Award Recipient 2020. I feel very privileged to be named this year’s recipient of the Christopher Lovelock Career Contributions Award. Even...
Journal of Service Research Paper Development Workshop hosted by Macquarie Business School 25-26 March 2021 (online) Deadline: 1 March 2021 The editor of the Journal of Service Research (JSR) invites applications for...
Online CBIM2021 International ConferenceCHALLENGES AND OPPORTUNITIES FOR INCREASING TURBULENT TIMES IN BUSINESS MARKETS 22-24 June 2021 Submission deadline: 31 March 2021 The Center for Business and Industrial Marketing has been...
Roland Rust & Ming-Hui Huang are pleased to announce the publication of their new book, The Feeling Economy: How Artificial Intelligence is Creating the Era of Empathy. It is published by Springer...
SERVSIG Community mourns the passing of Jerome Williams, a distinguished marketing professor. Dr. Williams was one of the co-authors of the first TSR article and has written many service-related articles over...
SERVSIG is proud to announce Kristina Heinonen as the new Mentoring Officer of the SERVSIG board. Kristina is Professor of Service and Relationship Marketing and Director of the Centre for Relationship...
Sabine Benoit, Sonja Klose, Jochen Wirtz, Tor Andreassen, and Tim Keiningham created a video based on their JoSM article “Bridging the Data Divide“. (Highly Commended Paper from the 2019 Robert Johnston...
Christina Sichtmann offers the following 6-weeks online course focused on the process of writing rather than the product (i.e. the research). “This workshop is not a “How-to-publish”-workshop but focuses on...
This year, the AMA Winter Academic Conference will be held virtually, 17-19 February 2021. There are several presentations scheduled for the “Services, Retailing and Entertainment” track, and a special session...
Special Issue in Journal of International Marketing Customer Engagement in International Markets Guest Editors: Roy S., Hammedi W., Hewett K. & Hollebeek L. New Deadline for submissions: 30 Sep 2021...
Special Issue of AMS Review. The Past and Future of Marketing Theory and Practice: A Tribute to the 50th Anniversary of the Academy of Marketing Science Special Issue Guest-Editors: Vargo...
The Centre for Relationship Marketing and Service Management (CERS) at Hanken School of Economics in Helsinki, Finland maintains one of the largest doctoral training programs worldwide in service management and...