55th Hawaii International Conference on System Sciences (HICSS) Minitrack on
Digital and Cybernized Services and Digitalisation of Services
4-7 January 2022
Hyatt Regency Maui Resort (Hawaii)

Submission Deadline: 15 June 2021

Since 1968, the Hawaii International Conference on System Sciences (HICSS) has been known worldwide as the longest-standing working scientific conferences in Information Technology Management. HICSS provides a highly interactive working environment for top scholars from academia and the industry from over 60 countries to exchange ideas in various areas of information, computer, and system sciences. The 55th HICSS is organized by the Shidler College of Business of the University of Hawaii at Manoa. 


Among the 10 areas of research concentration at HICSS, and within the Decision Analytics and Service Science (DA/SS) track, a minitrack dedicated to Digital and Cybernized Services and Digitalisation of Services will be organized.

The purpose of the minitrack is to attract research on the innovation, design, development, management, and use of digital services and the digitalization of services. The key drivers in this area of research are the multiplying technological opportunities for digital services, such as ubiquitous connectivity, artificial intelligence, wearable devices, cyber-physical systems, Internet of Things (IoT), virtual/augmented reality, and so on. The minitrack provides a discussion forum for researchers interested theoretical and practical problems related to such services.

The shift of consumer and enterprise personnel from users to co-creators and co-destructors of value, calls for a significant re-appraisal of our current design and development approaches.

Relevant topics for this minitrack include (but are not limited to):

Digital And ICT Enabled Services, Industrial Services, Mobile Services, and Consumer Information Services and Systems
– Discovery, fuzzy-front end, and innovation processes
– Service design, and development processes and methodologies
– Analytics supported service design and development
– Design and evaluation of novel digital services
– Service ecosystems, platforms and novel architecture
– Consumer and enterprise user aspects
– Service ecosystems and effective patterns of actor engagement in digital services
– Social networking
– Temporo-spatial relevance of service, location and/or sensor aware services
– Hedonic ICT enabled services
– Socio-psychological aspects of ICT enabled service use
– Understanding social and cultural contexts
– Consumerization of enterprise services

Cyber-Physical and IoT Enabled Services, Cybernized Services:
– Cyber-Physical and IoT enabled services from different disciplinary perspectives, such as, information systems, operations research, software engineering, service science, and service research
– Service innovation based on Cyber-Physical and IoT enabled services
– Cyber-Physical and IoT service ecosystems, platforms and novel architecture
– Theoretical aspects of Cyber-Physical and IoT enabled services research
– Cyber-Physical and IoT enabled services as artifacts
– Use and adoption of Cyber-Physical and IoT enabled services

Artificial-intelligence Enabled Services:
– Service Robots and Service Robot enabled services
– Services enabled by natural language assistants
– Human-machine interaction in AI-enabled services
– New technology enabled services, e.g. services using smart television, smart watches, wearables, mobile devices and phones or other technologies like augmented/virtual reality, blockchain, IoT etc.

Minitrack Co-Chairs:
Tuure Tuunanen, University of Jyvaskyla
Tilo Boehmann, University of Hamburg
Jan Marco Leimeister, University of St.Gallen

Important Dates for Paper Submission
June 15, 2021 | 11:59 pm HST: Paper Submission Deadline
August 17, 2021: Notification of Acceptance/Rejection
September 22, 2021: Deadline for Authors to Submit Final Manuscript for Publication
October 1, 2021: Deadline for at least one author of each paper to register for HICSS-55

Important Dates for Pre-Conference Doctoral Consortium Application
September 7, 2021 | 11:59 pm HST: Application deadline
September 30, 2021: Notification of Acceptance/Rejection


Other minitracks within the Decision Analytics and Service Science (DA/SS) track, include
– CO-CREATING VALUE IN THE CIRCULAR ECONOMY WITH FINANCIAL SERVICES (co-chaired by Zena Wood, Kyle Alves, Phil Godsiff, Scott Sampson)
– DELIVERING IOT SERVICES USING BLOCKCHAIN (co-chaired by Fred Riggins, Tayfun Keskin)
– GAMIFICATION MINITRACK (co-chaired by Juho Hamari, Nikoletta-Zampeta Legaki, Nannan Xi)
– INTELLIGENT DECISION SUPPORT FOR LOGISTICS AND SUPPLY CHAIN MANAGEMENT (co-chaired by Julia Pahl, Stefan Voß)
– MIXED, AUGMENTED AND VIRTUAL REALITY: SERVICES AND APPLICATIONS (co-chaired by Jani Holopainen, Osmo Mattila, Essi Pöyry, Juho Hamari)
– SERVICE ANALYTICS (co-chaired by Hansjoerg Fromm, Niklas Kühl, Gerhard Satzger, Thomas Setzer)
– SERVICE SCIENCE (co-chaired by Paul Maglio, Fu-ren Lin)
– SMART MOBILITY ECOSYSTEMS AND SERVICES (co-chaired Juho Lindman, Matti Rossi, Virpi Kristiina Tuunainen)
– SMART SERVICE SYSTEMS DESIGN (co-chaired by Ralph Badinelli, James Spohrer, Haluk Demirkan)

More info here.

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