The incoming Journal of Service Research co-editorial team is pleased to announce that they will be co-chairing the 2021 Frontiers in Service Doctoral and Early Career Consortium. The consortium will take place...
We are living in strange times. The pandemic has disrupted our established work and life routines. For the moment most of us are stuck in our own contexts with little...
ANZMAC 2021 “Something Different” 29 November – 1 December 2021 University of Melbourne Deadline: 12 July 2021 Watch here, Yelena Tsarenko and Nichola Robertson presenting the Services Marketing track of ANZMAC...
Join us for the LIVE streaming of the most anticipated Awards Ceremony of the Service Research Field! More recent updates here: https://www.servsig.org/wordpress/2021/05/servsig-award-show-2021/ Friday, 11 June 2021 8 P.M. Central European...
Ming-Hui Huang, the Editor-in-Chief-Elect of the Journal of Service Research (JSR), has announced her leadership team for JSR. Werner Kunz (University of Massachusetts Boston) will join the team of JSR as Senior Editor...
By Vignesh Yoganathan, Victoria-Sophie Osburg, Werner H. Kunz, and Waldemar Toporowski Robots are today a feature of frontline services in a diverse array of sectors, from hotels to hospitals and...
Dear SERVSIG community, It is with great pleasure that we share with you our virtual surprise “Thank you ceremony” to the Co-chairs of the 11th SERVSIG conference: Profs. Rebekah Russell-Bennett...
Special Issue of Sustainability. Understanding Customer Experience, Engagement and Value in relation to Circular Business Models. Guest Editors: De Keyser A., Verleye K., & Hazée S. Deadline: 31 October 2021...
Guest article by Tor W. Andreassen. Customers are the company’s only natural source for funding. The mantra is quality-goods and services for money! Increasingly, customers are investors who invest in...
This period marks approximately a year since the world came to a complete stop. We are starting to see the light at the end of the tunnel, it could be...
SERVSIG is proud to announce Sven Tuzovic as the new Education Officer of the SERVSIG board. Sven is Senior Lecturer at the Queensland University of Technology, Australia. We invited Sven to...
Considered Service-specific journals were Journal of Service Research, Journal of Service Management, Journal of Services Marketing, Journal of Service Theory and Practice, Service Industries Journal, Cornell Hospitality Quarterly, and Service Science. For...