News

Surprise Award for QUT

Dear SERVSIG community, It is with great pleasure that we share with you our virtual surprise “Thank you ceremony” to the Co-chairs of the 11th SERVSIG conference: Profs. Rebekah Russell-Bennett...

CfP Sustainability: Customer Experience, Engagement & Value in the Circular Business

Special Issue of Sustainability. Understanding Customer Experience, Engagement and Value in relation to Circular Business Models. Guest Editors: De Keyser A., Verleye K., & Hazée S. Deadline: 31 October 2021...

Customers are also responsible investors

Guest article by Tor W. Andreassen. Customers are the company’s only natural source for funding. The mantra is quality-goods and services for money! Increasingly, customers are investors who invest in...

SERVSIG SOCIAL

This period marks approximately a year since the world came to a complete stop. We are starting to see the light at the end of the tunnel, it could be...

Sven Tuzovic – new Education Officer

SERVSIG is proud to announce Sven Tuzovic as the new Education Officer of the SERVSIG board. Sven is Senior Lecturer at the Queensland University of Technology, Australia. We invited Sven to...

Articles in Service Journals – Feb 2021

Considered Service-specific journals were Journal of Service Research, Journal of Service Management, Journal of Services Marketing, Journal of Service Theory and Practice, Service Industries Journal, Cornell Hospitality Quarterly, and Service Science. For...

Service Articles in Non-Service-Specific Journals -Feb 2021 + JBR

Considered Service-specific journals were Journal of Service Research, Journal of Service Management, Journal of Services Marketing, Journal of Service Theory and Practice, Service Industries Journal, Cornell Hospitality Quarterly, and Service Science. For...

GLOSERV 2021

Global Conference on Services and Retail Management 11-13 May 2021 Online Deadline: 1 April 2021 We are excited to invite you to join the Global Conference on Services and Retail...

CfP JSM: “Well-Being & Services”

Call for Paper for the Journal of Services Marketing. Broadening and Reinvigorating the Service Discipline to Reduce Human Suffering and Improve Well-Being Guest Editors: S. Kabadayi & R.H. Tsiotsou Deadline:...

HICSS55: Minitrack on Digital and Cybernized Services and Digitalisation of Services

55th Hawaii International Conference on System Sciences (HICSS) Minitrack on Digital and Cybernized Services and Digitalisation of Services 4-7 January 2022Hyatt Regency Maui Resort (Hawaii) Submission Deadline: 15 June 2021...

CfP P&M: “Consumer Engagement & Stress”

Call for Paper for a Special Issue of Psychology & Marketing Consumer Engagement & Stress Guest Editors: L.D. Hollebeek, D.E. Sprott, & W. Hammedi Deadline: 15 March 2022 In recent...

CfP JA: “Reimagining Advertising Research: 50 Years and Beyond”

Special issue of the Journal of Advertising Reimagining Advertising Research: 50 Years and Beyond Guest Editors: J. Huh & R. Faber Submission Deadline: 1 December 2021 Manuscripts are currently being solicited...