31st RESER Conference: “The disruptive Role of Data, AI and Ecosystems in Services Next Gen” 14-15 October 2021 Bildungscampus Heilbronn, Germany Abstract submission deadline: 7 June 2021 [EXTENDED] 30 September...
Today we identify service articles published in Marketing, Management, Operations, Productions, Information Systems & Practioner-oriented Journals in the last months. For more information about the alert system methodology go here For all previous alerts go here...
Considered Service-specific journals were Journal of Service Research, Journal of Service Management, Journal of Services Marketing, Journal of Service Theory and Practice, Service Industries Journal, Cornell Hospitality Quarterly, and Service Science. For...
Marianna Sigala and Chatura Ranaweera, co-editors of the Journal of Service Theory and Practice (JSTP) are very pleased to announce and congratulate the winners of the best paper award, and...
This is the time when we honor and remember our friend Robert Johnston who started Journal of Service Management 32 years ago. Time passes quickly but our memories of him...
In our new interview series “Legends of Service” we talk with the people who founded our research field about their perspective of the past and future of service research. We...
Guest article by Tor W. Andreassen. Since the crawling out period of service marketing in the early 1980s (Fisk et al 1993), service researchers have informed policymakers and leaders with...
Guest article by Larissa Becker, finalist of the 2021 SERVSIG Best Dissertation Award. I feel honoured to be among the finalists of SERVSIG Best Dissertation Award. Although a great dissertation...
For our “Going abroad” series, Hugo Guyader interviewed Yupal Shukla, who moved from India to Italy. This is the second part of the interview with him. Read part one here....
by Roland Rust Brand Reputation Rise and Fall. Mangers can watch it in real-time now. Many brands have their ups and downs. What happens to a company’s brand reputation when...
Join us for the LIVE streaming of the most anticipated Awards Ceremony of the Service Research Field! Friday, 11 June 20218 P.M. Central European Time2 P.M. EST/NYC Time4 A.M. (June...
Dear all, I’m heartbroken to inform you that Ilana Shanks, Stony Brook University, has passed away. I had the chance to meet her at the TCR conference at FSU. Everyone...