SERVSIG is fun

We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.

SERVSIG is mobile

All the news about service research in one place. Get instant notifications about your specific area of interest (e.g. CfP in service research). Install it on your device here.

SERVSIG is fun

We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.

SERVSIG is teaching

Teaching and sharing knowledge matter for us and is part of our DNA. We provide resources online and offline to improve your teaching and learning. Check out our teaching section. Teaching section

SERVSIG is helpful feedback

We are proud of our community of service researchers, where we help each other and provide established-scholar’s feedback to the new generation.

 

Latest News

Service Research in Emerging Markets: Business as Usual?

Special issue of the Journal of Service Theory and Practice Service Research in Emerging Markets: Business as Usual? Guest Editors: Dr Sanjit K Roy, Dr Harjit Singh Sekhon and Dr Bang...

Mark Rosenbaum on why service?

What got you into service? A question that is always interesting to explore. Listen here to Mark Rosenbaums answers. Highly recommended! (sorry for the background noise, I work on the...

The Beauty of Brand Communities

Guest article by Leonhard Mandl, Finalist of the Best Service Dissertation Award 2018 by SERVSIG and Maastricht University Apple, Tupperware, Harley Davidson, Airbnb, Lego – all these success stories have one shared...

Ruth Bolton : Autobiographical Reflections

The Journal of Historical Research in Marketing has published an autobiographic article about the career of Ruth Bolton. The article contains personal reflections in an autobiographical approach and records events and memories that...

2017 JSTP Awards

Congratulations to the 2017 Award recipients for their outstanding contributions to the Journal of Service Theory and Practice. Best paper Engagement platforms in the sharing economy: conceptual foundations and research directions...

3rd Young Scholar Research Competition

       5th Annual Organizational Frontlines Research Symposium (co-located with 2019 AMA Winter Educators’ Conference) Co-sponsored by AMA, Sheth Foundation and Marketing Science Institute February 21 – 24, 2019,...

EMAC Job market

Looking for a job or candidate(s)? Check the EMAC Job market website for the latest job announcements and post your opening position to find your future colleague(s). For any question,...

Mary Jo Bitner on SERVSIG

Listen to our interview with Mary Jo Bitner and see what she thinks about SERVSIG

MSI Doctoral Dissertation Competition

MSI’s Alden G. Clayton Doctoral Dissertation Competition Deadline: August 20, 2018 The Marketing Science Institute is pleased to announce our annual Alden G. Clayton dissertation proposal competition. The competition is...

Healthcare pre-conference at the Summer AMA in Boston

There is a healthcare preconference event and luncheon at the Summer Academic Conference in Boston on August 10th. Leonard Berry, University Distinguished Professor of Marketing at Texas A&M University and...

CfP JSM: Service Research: A Critical Review & New Directions

Service Research: A Critical Review & New Directions Bi-Annual Review Issue 2020 Edited by J. Joseph Cronin, Jr. and Duane M. Nagel Proposal Deadline: August 1, 2018 We are excited...

New Faculty Position at Cornell University

Open Faculty Position Cornell University, School of Hotel Administration Cornell SC Johnson College of Business, Ithaca, New York Michael D. Johnson Family Professorship of Services Marketing The School of Hotel Administration at...