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We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.
Teaching and sharing knowledge matter for us and is part of our DNA. We provide resources online and offline to improve your teaching and learning. Check out our teaching section. Teaching section
We are proud of our community of service researchers, where we help each other and provide established-scholar’s feedback to the new generation.
SERVSIG and Maastricht University are proud to anounce the winner of the Best Dissertation Award in Service Research 2018. With this award we want to recognize outstanding doctoral dissertations in service research. The Department of Marketing...
Interview with Steve Baron was conducted by Linda Nasr What attracted you to marketing/service research as a discipline of study? It wasn’t planned. I had a mathematics and statistics university education,...
Listen to our interview with Parsu Parasuraman and see what he thinks about SERVSIG
Dear Service Researcher, We are delighted to announce that registration for the 26th International Colloquium on Relationship Marketing (ICRM 2018) is now open. Please follow the link to register: http://www.cardiff.ac.uk/conferences/icrm2018/registration. It is...
4th ICMI 2018 13th – 14th September 2018 Bournemouth University, Bournemouth, England Deadline: August 1st 2018 The 4th International Conference for Marketing in the Insurance industry (ICMI) serves as the primary platform to promote...
Special issue of the Journal of Service Theory and Practice Service Research in Emerging Markets: Business as Usual? Guest Editors: Dr Sanjit K Roy, Dr Harjit Singh Sekhon and Dr Bang...
What got you into service? A question that is always interesting to explore. Listen here to Mark Rosenbaums answers. Highly recommended! (sorry for the background noise, I work on the...
Guest article by Leonhard Mandl, Finalist of the Best Service Dissertation Award 2018 by SERVSIG and Maastricht University Apple, Tupperware, Harley Davidson, Airbnb, Lego – all these success stories have one shared...
The Journal of Historical Research in Marketing has published an autobiographic article about the career of Ruth Bolton. The article contains personal reflections in an autobiographical approach and records events and memories that...
Congratulations to the 2017 Award recipients for their outstanding contributions to the Journal of Service Theory and Practice. Best paper Engagement platforms in the sharing economy: conceptual foundations and research directions...
5th Annual Organizational Frontlines Research Symposium (co-located with 2019 AMA Winter Educators’ Conference) Co-sponsored by AMA, Sheth Foundation and Marketing Science Institute February 21 – 24, 2019,...
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