The Journal of Services Marketing is delighted to announce this year’s award winners. The awards were handed out on this years SERVSIG conference in Paris
2018 Best Paper Award
Linda D Hollebeek, Biljana Juric, Wenyan Tang
Virtual brand community engagement practices: a refined typology & model (2017) Journal of Services Marketing, Vol 31 (3)
Highly commended paper
Werner Kunz, Lerzan Aksoy, Yakov Bart, Kristina Heinonen, Sertan Kabadayi, Francisco Villarroel Ordenes, Marianna Sigala, David Diaz, Babis Theodoulidis
Customer engagement in a Big Data world, Journal of Services Marketing, Vol 31 (2)
Timothy Lee Keiningham, Joan Ball, Sabine Benoit, Helen L. Bruce, Alexander Buoye, Julija Dzenkovska, Linda Nasr, Yi-Chun Ou, Mohamed Zaki,
The interplay of customer experience and commitment Journal of Services Marketing, Vol 31 (2)
Elodie Jouny-Rivier, Javier Reynoso and Bo Edwardsson
Determinants of services co-creation with business customers Journal of Services Marketing, Vol 31 (2)
Best Reviewers
Elina Jaakkola
Tillmann Wagner
Eric Harris
