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We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.
Teaching and sharing knowledge matter for us and is part of our DNA. We provide resources online and offline to improve your teaching and learning. Check out our teaching section. Teaching section
We are proud of our community of service researchers, where we help each other and provide established-scholar’s feedback to the new generation.
The Organizational Frontlines Interest Group is pleased to announce the Winners of the 2021 Young Scholar Research Competition (on February 18th, 10.00-11.00am CST) and “Frontlines in Crisis” Research Competition (11.30-12.30pm CST). All are invited...
Call for Paper for the Journal of Services Marketing Interdisciplinary Research in Services Marketing Guest Editors: M. Christofi, O. Kvasova & E. Ηadjielias Deadline: 1 December 2021 Domains are broad...
7th Naples Forum on Service: A Service Lens on Changing Business and Society New date: 6-9 Sep 2021 Hosted by the University of Naples “Federico II” and the University of...
Call for Paper for the Journal of Service Management Research (SMR) Special Issue: Managing Smart Services and Smart Service Systems Guest Editors: N. Bilstein & C. Stummer Deadline: 15 October 2021...
AIRSI 2021 Industry 4.0 in Tourism, Services & Marketing12-14 July 2021 University of Zaragoza, Spain Deadline: 10 May 2021 AIRSI2021 is an international conference focused on the application and effects...
Guest article by Steve Vargo, Christopher Lovelock Career Contributions Award Recipient 2020. I feel very privileged to be named this year’s recipient of the Christopher Lovelock Career Contributions Award. Even...
Journal of Service Research Paper Development Workshop hosted by Macquarie Business School 25-26 March 2021 (online) Deadline: 1 March 2021 The editor of the Journal of Service Research (JSR) invites applications for...
Online CBIM2021 International ConferenceCHALLENGES AND OPPORTUNITIES FOR INCREASING TURBULENT TIMES IN BUSINESS MARKETS 22-24 June 2021 Submission deadline: 31 March 2021 The Center for Business and Industrial Marketing has been...
Roland Rust & Ming-Hui Huang are pleased to announce the publication of their new book, The Feeling Economy: How Artificial Intelligence is Creating the Era of Empathy. It is published by Springer...
SERVSIG Community mourns the passing of Jerome Williams, a distinguished marketing professor. Dr. Williams was one of the co-authors of the first TSR article and has written many service-related articles over...
SERVSIG is proud to announce Kristina Heinonen as the new Mentoring Officer of the SERVSIG board. Kristina is Professor of Service and Relationship Marketing and Director of the Centre for Relationship...
Sabine Benoit, Sonja Klose, Jochen Wirtz, Tor Andreassen, and Tim Keiningham created a video based on their JoSM article “Bridging the Data Divide“. (Highly Commended Paper from the 2019 Robert Johnston...