SERVSIG is fun

We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.

SERVSIG is mobile

All the news about service research in one place. Get instant notifications about your specific area of interest (e.g. CfP in service research). Install it on your device here.

SERVSIG is fun

We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.

SERVSIG is teaching

Teaching and sharing knowledge matter for us and is part of our DNA. We provide resources online and offline to improve your teaching and learning. Check out our teaching section. Teaching section

SERVSIG is helpful feedback

We are proud of our community of service researchers, where we help each other and provide established-scholar’s feedback to the new generation.

 

Latest News

Assistant/Associate Professor in Marketing at ESCP Madrid

ESCP Business School, Madrid campus (Spain) Assistant or Associate Professor in Marketing Application deadline: 20 January 2022. ESCP Business School invites applications for a position of Assistant or Associate Professor in...

CfP IMM: The Dark Side of AI

Call for Papers for a Special Issue of Industrial Marketing Management. “The dark side of Artificial Intelligence for Industrial Marketing Management: Threats and risks of AI adoption” Guest co-editors: Pantano...

Service Articles in Non-Service-Specific Journals – October 2021

Today we identify service articles published in Marketing, Management, Operations, Productions, Information Systems & Practioner-oriented Journals in the last months. For more information about the alert system methodology go here For all previous alerts go here...

Assistant Professor in Marketing at UMass Boston

Position Type: Faculty Full TimeCampus: UMass BostonDepartment: MarketingPay Grade: 03Date opened: 08 Nov 2021 Eastern Standard Time The College of Management at the University of Massachusetts Boston invites applications for a tenure-track Assistant Professor in Marketing,...

New Wirtz/Lovelock Service Marketing Book

The new 9th edition of the best-selling text Services Marketing: People, Technology, Strategy by Jochen Wirtz and Christopher Lovelock has been published.  In addition to adding key articles from the...

CfP JMM: “Service research in an age of crises”

Call for Papers for a Special Issue of Journal of Marketing Management. “Service research in an age of crises: (re)building sustainable services” Guest co-editors: Jefferies J.G., Mustak M., Plé L.,...

Can robots be better than humans?

By Valentina Pitardi, Werner Kunz, Jochen Wirtz, Stefanie Paluch. More details here Can robots be better than humans? The outbreak of COVID-19 in 2020 accelerated the deployment of robotic technology...

Journal Rankings II: Your guide to a flawed system

Guest article by Jonas Holmqvist. Last month (read here) we looked at some of the most widely used journal rankings, particularly the impact factors, the AJG, and the Financial Times...

My academic role model: Katja Gelbrich

Guest article by Katja Gelbrich. There is a golden rule that a role model should always be at least 20 years older than you, right? Here comes the exception: Yany...

CFP: Marketing in a Post-Pandemic World

Call for Papers for a Special Issue of Qualitative Market Research. “Re-imagining Marketing in a Post-Pandemic World: Challenges, Strategies, and Solutions” Guest Editors: Dixit S.K., Correia A., & Gunasekar S....

CfP JSM: Physical Context of Customer Experience

Call for Papers for a Special Issue of the Journal of Services Marketing. “The Effect of the Physical Context on Customer Experience” Guest Co-Editors: Bruce H.L., Krolikowska E., & Rooney...

Junior Professorship (KU Eichstätt-Ingolstadt)

Faculty of Management, WFI Ingolstadt School of Management, Catholic University of Eichstätt-Ingolstadt (Germany) Junior Professorship of Digital Marketing (W1 with tenure track to W3) Application Deadline: 5 December 2021. The...