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We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.
Teaching and sharing knowledge matter for us and is part of our DNA. We provide resources online and offline to improve your teaching and learning. Check out our teaching section. Teaching section
We are proud of our community of service researchers, where we help each other and provide established-scholar’s feedback to the new generation.
Today we identify service articles published in Marketing, Management, Operations, Productions, Information Systems & Practioner-oriented Journals in the last months. For more information about the alert system methodology go here For all previous alerts go here...
Considered Service-specific journals were Journal of Service Research, Journal of Service Management, Journal of Services Marketing, Journal of Service Theory and Practice, Service Industries Journal, Cornell Hospitality Quarterly, and Service Science. For...
“Service Research Priorities: Managing and Delivering Service in Turbulent Times” published in the current issue of JSR, is the next in the series of articles on service research priorities that...
Call for Papers for a Special Issue of the Journal of Service Theory and Practice Emerging digital technologies and professional services – Current and future research agenda Guest Editors: Sharma...
Department of Management, California State University (Fullerton, CA) Tenure‐track Assistant Professor in Entertainment and Hospitality Management Deadline: 1 October 2021 California State University, Fullerton in sunny beautiful Orange County is...
6th Annual Young Scholar Research (YSR) Competition 2022 OFR Symposium (in-person/virtual) 17 February 2022 Las Vegas, NV Deadline: 15 November 2021New deadline: 6 December 2021 The OF Interest Group† has held...
The latest Journal Impact Factors are out and the service research community has a lot of reasons to celebrate. All our service journals have increased in impact. These are quite...
Sungwoo Choi successfully defended his dissertation on “Exploring Service Failures and Recovery Efforts Made by Service Robots” at Penn State School of Hospitality Management last year, and he is finalist...
Call for Papers for Special Issue of International Journal of Contemporary Hospitality Management The Sharing Economy in a Post-Pandemic World Guest Editors: Kam Fung So K., Viglia G., Liu S.,...
This year’s SERVSIG Awards Ceremony was held virtually on June 11th, 2021 (watch the show here). The following winners were announced and congratulated. Join us again in complimenting them, as...
Rebekah Russell-Bennett and Mark Rosenbaum co-editors of the Journal of Services Marketing (JSM) are pleased to announce and congratulate the winners of the best paper awards and best reviewer awards....
31st RESER Conference: “The disruptive Role of Data, AI and Ecosystems in Services Next Gen” 14-15 October 2021 Bildungscampus Heilbronn, Germany Abstract submission deadline: 7 June 2021 [EXTENDED] 30 September...