We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.
All the news about service research in one place. Get instant notifications about your specific area of interest (e.g. CfP in service research). Install it on your device here.
We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.
Teaching and sharing knowledge matter for us and is part of our DNA. We provide resources online and offline to improve your teaching and learning. Check out our teaching section. Teaching section
We are proud of our community of service researchers, where we help each other and provide established-scholar’s feedback to the new generation.
SERVSIG held its first International Research Conference in 1999. The founding concept was that a different university would host the conference every two years. To ensure novel and fun service...
Today we identify service articles published in Marketing, Management, Operations, Productions, Information Systems & Practioner-oriented Journals in the last months. For more information about the alert system methodology go here For all previous alerts go here...
Considered Service-specific journals were Journal of Service Research, Journal of Service Management, Journal of Services Marketing, Journal of Service Theory and Practice, Service Industries Journal, Cornell Hospitality Quarterly, and Service Science. For...
With the run-away success of our inaugural Service Review Special issue in JSM two years ago, it is now a bi-annual feature. Our guest-editors Joe and Duane are back with...
To our colleagues and the global service research community, It is with great sadness that we announce the passing of our longtime friend and colleague Veronica Liljander, professor of marketing...
Guest article by Nick Ashill. I am honored to give SERVSIG an update of my run across America to raise awareness of Pulmonary Fibrosis. Sadly, the run did not happen in...
For our “Getting to know” series, Hugo Guyader interviewed Maria Holmlund. This is the first part of the interview. Maria is a professor of marketing at Hanken School of Economics...
Special Issue of the Spanish Journal of Marketing – ESIC. Mixed reality and machine intelligence in marketing and society Guest Editors: Loureiro S.M.C., Ali F., & Japutra A. Deadline: 1...
Special Issue of the International Journal of Contemporary Hospitality Management. Ethical Consumption and Climate Change in Hospitality and Tourism: Challenges, Solutions, and Prospects Guest Editors: Taheri B., Olya H., &...
Special Issue in Journal of Services Marketing. Critiques, Conflicts and Conceptualisations in Service Research Guest Editors: Cronin Jr J.J. & Nagel D.M. Deadline (Proposal): 1 August 2022 Deadline (Full Manus.): 31...
Special Issue in Industrial Marketing Management. The Nature of Marketing in International B2B Service Firms: Review, Dynamics and Prospects Guest Editors: Rašković M., Ashill N., Lindsay V., & Rod M....
Guest article by Per Kristensson (repost from Hanken’s blog). In 1988 a small group of researchers from Sweden and US decided that they would meet and talk about their challenges...