SERVSIG is fun

We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.

SERVSIG is mobile

All the news about service research in one place. Get instant notifications about your specific area of interest (e.g. CfP in service research). Install it on your device here.

SERVSIG is fun

We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.

SERVSIG is teaching

Teaching and sharing knowledge matter for us and is part of our DNA. We provide resources online and offline to improve your teaching and learning. Check out our teaching section. Teaching section

SERVSIG is helpful feedback

We are proud of our community of service researchers, where we help each other and provide established-scholar’s feedback to the new generation.

 

Latest News

My academic role model: Katja Gelbrich

Guest article by Katja Gelbrich. There is a golden rule that a role model should always be at least 20 years older than you, right? Here comes the exception: Yany...

CFP: Marketing in a Post-Pandemic World

Call for Papers for a Special Issue of Qualitative Market Research. “Re-imagining Marketing in a Post-Pandemic World: Challenges, Strategies, and Solutions” Guest Editors: Dixit S.K., Correia A., & Gunasekar S....

CfP JSM: Physical Context of Customer Experience

Call for Papers for a Special Issue of the Journal of Services Marketing. “The Effect of the Physical Context on Customer Experience” Guest Co-Editors: Bruce H.L., Krolikowska E., & Rooney...

Junior Professorship (KU Eichstätt-Ingolstadt)

Faculty of Management, WFI Ingolstadt School of Management, Catholic University of Eichstätt-Ingolstadt (Germany) Junior Professorship of Digital Marketing (W1 with tenure track to W3) Application Deadline: 5 December 2021. The...

CfP Service Business: Industry 4.0 Technologies

Call for papers for a Special Issue of Service Business journal. “Implementing Industry 4.0 Technologies in Services: Challenges and Reinventions in Service Business” Guest editors: Belanche D., Belk R., &...

CfP SIJM: “Silver Economy”

Call for Papers for a Special Issue of the Sinergie Italian Journal of Management. “Silver Economy: challenges and opportunities for an aging world.” Guest Editors: Colurcio M., Edvardsson B., &...

Assistant Professor position (Fordham University)

Gabelli School of Business, Fordham University (New York City, NY) Assistant Professor Tenure-Track Position in Marketing The Gabelli School of Business at Fordham University in New York City welcomes applicants...

Service Articles in Non-Service-Specific Journals – September 2021

Today we identify service articles published in Marketing, Management, Operations, Productions, Information Systems & Practioner-oriented Journals in the last months. For more information about the alert system methodology go here For all previous alerts go here...

Articles in Service Journals – September 2021

Considered Service-specific journals were Journal of Service Research, Journal of Service Management, Journal of Services Marketing, Journal of Service Theory and Practice, Service Industries Journal, Cornell Hospitality Quarterly, and Service Science. For...

Journal Rankings: What they are and how to understand them

Guest article by Jonas Holmqvist. Journal rankings, much like student evaluations, are one of those things that academics either love to hate or hate to love, and tend to debate...

Taxing online returns and logistics?

Guest article by Tor W. Andreassen. “Return to sender” (1962) was sung by Elvis Presley at a time when letters dominated the post office’s logistics. Today, packages dominate and return...

Going abroad: International networking

For our “Going abroad” series, Hugo Guyader interviewed Fares Khalil, who moved from Lebanon to Canada, and to Finland. This is the second part of the interview with him. Read part...