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We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.
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We are proud of our community of service researchers, where we help each other and provide established-scholar’s feedback to the new generation.
Institute of Business Administration (Faculty of Economic and Social Sciences), University of Rostock Professorship in Service Management Application deadline: 2 September 2022 Founded in 1419, the University of Rostock is...
The new Journal Citation Report (JCR) metrics (based on data from 2021) were released by Clarivate on 28 June 2022. The JCR indicates the new Impact Factors (IF) for service...
Let’s Talk About ServiceService agility: Moving the discipline forwardHasselt University, Belgium 7-9 December 2022 Deadline: 10 September 2022 In 2022, the LTAS workshop will be hosted by Hasselt University. The...
Today we identify service articles published in Marketing, Management, Operations, Productions, Information Systems & Practioner-oriented Journals in the last months. For more information about the alert system methodology go here For all previous alerts go here...
The world’s best conference on service management is coming to the most exciting location in South East Asia! The 18th International Research Symposium on Service Excellence in Management (QUIS18) will...
Special Issue in Journal of Service Theory and Practice The Bright & Dark Sides of Smart Service (Technologies) Guest editors: Bilstein, N, Henkel, A & Heinonen, K Deadline: 23 January...
Guest article by Yves Van Vaerenbergh. When I was asked to write about my role models, I was flattered. That feeling of flattery quickly changed into feelings of uncertainty. There...
Guest article by Ray Fisk. In 1980, I began my career as a marketing scholar obsessed with improving the fairness of services. Now, 42 years later, I am starting a...
Guest article by Laura Colm, finalist of the 2022 SERVSIG Best Dissertation Award. Due to increased competition and commoditization threats, a growing number of manufacturing firms is turning to solution-offerings, with the...
Guest article by Marek Gnusowski for our Service Centers series. More than 25 years The services research team in Poznan (Poland) officially began its work in 1996, when the Department...
Special Issue of Journal of Business Research Unanticipated and Unintended Consequences of Service Robots in the Frontline Guest Editors: Heirati N, Pitardi V, Jayawardhena C, Kunz W, Stefanie Paluch S...
Job purpose The Social Media Editor (SME) will be a member of the JSTP Editorial Team, with a two-year renewable appointment subject to favourable job performance. In general, the SME will...