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We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.
Teaching and sharing knowledge matter for us and is part of our DNA. We provide resources online and offline to improve your teaching and learning. Check out our teaching section. Teaching section
We are proud of our community of service researchers, where we help each other and provide established-scholar’s feedback to the new generation.
Medill School of Journalism, Media, Integrated Marketing Communications (Northwestern University) Two tenured/tenure-track positions in Integrated Marketing Communications Application deadline: 5 October 2022 The Integrated Marketing Communications (IMC) program at Northwestern’s...
31st Frontiers in Service Conference“From Romans to Robots: Service Research in E-motion” 15-18 June 2023 Maastricht University, NL Deadline (450-w abstracts): 25 November 2022 It is our pleasure to invite the service...
Call for Paper for a Special Issue of the Journal of Service Management, tied to QUIS18. Re-imagining Service for a World Never Imagined Guest Editors: L. Bove, S. Choi, & C....
Guest article by Dorottya Varga, finalist of the 2022 SERVSIG Best Dissertation Award. The increasingly diverse and complex interactions through various offline and online channels require organizations to carefully manage the key actors at...
Guest article by Kristina Heinonen. It is my absolute honor and privilege to take over from Linda Alkire and join Sertan Kabadayi as the new co-chair of SERVSIG for the...
Guest article by Marah Blaurock and Alexander Henkel. (More about the Let’s Talk about Service LTAS 2022 event here). 1. Can you tell us a bit about how your team of...
Guest article by Alexander Henkel. (Alexander Henkel co-organize Let’s Talk about Service LTAS 2022 event. Read more here). Social robots are increasingly deployed to interact with consumers in the marketplace,...
Call for Papers for a Special Issue of the Journal of Service Research. Smart Service Failure-Recovery Guest Editors: Grégoire Y, Van Vaerenbergh Y, Orsingher C, & Gelbrich K. Deadline: August...
29th Recent Advances in Retailing and Consumer Science Conference 24-27 July 2023 Marriott hotel, Lyon, France Deadline: 1 October 2022 It is our pleasure to send you the call for papers...
Co-creation in Service and Customer Engagement Symposium 2022 27-29 November 2022 Southern Highlands, New South Wales, Australia EOI Deadline: 31 August 2022 Celebrating our Tenth Anniversary CCIS-CE 2022 Main Theme:...
Bi-monthly ZOOM Keynote Series20 September 2022 (3 pm CET) SERVSIG, IRSSM, and EMAC Service Marketing SIG join forces for a new online seminar series. The first speaker is Roland Rust...
Guest article by Tor W. Andreassen. Intelligent technologies will not replace businesses, but businesses that use intelligent technologies will replace those that do not. Intelligent technologies such as artificial intelligence...