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We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.
Teaching and sharing knowledge matter for us and is part of our DNA. We provide resources online and offline to improve your teaching and learning. Check out our teaching section. Teaching section
We are proud of our community of service researchers, where we help each other and provide established-scholar’s feedback to the new generation.
Guest article by Marah Blaurock and Alexander Henkel. (More about the Let’s Talk about Service LTAS 2022 event here). 1. Can you tell us a bit about how your team of...
Guest article by Alexander Henkel. (Alexander Henkel co-organize Let’s Talk about Service LTAS 2022 event. Read more here). Social robots are increasingly deployed to interact with consumers in the marketplace,...
Call for Papers for a Special Issue of the Journal of Service Research. Smart Service Failure-Recovery Guest Editors: Grégoire Y, Van Vaerenbergh Y, Orsingher C, & Gelbrich K. Deadline: August...
29th Recent Advances in Retailing and Consumer Science Conference 24-27 July 2023 Marriott hotel, Lyon, France Deadline: 1 October 2022 It is our pleasure to send you the call for papers...
Co-creation in Service and Customer Engagement Symposium 2022 27-29 November 2022 Southern Highlands, New South Wales, Australia EOI Deadline: 31 August 2022 Celebrating our Tenth Anniversary CCIS-CE 2022 Main Theme:...
Bi-monthly ZOOM Keynote Series20 September 2022 (3 pm CET) SERVSIG, IRSSM, and EMAC Service Marketing SIG join forces for a new online seminar series. The first speaker is Roland Rust...
Guest article by Tor W. Andreassen. Intelligent technologies will not replace businesses, but businesses that use intelligent technologies will replace those that do not. Intelligent technologies such as artificial intelligence...
Guest article by Matthew Alexander. What a pleasure (and perhaps a little bit of a relief) it was for University of Strathclyde to welcome delegates from around the world for...
2023 Global Marketing Conference Seoul, Republic of Korea 20-23 July 2023 Submission Deadline: 31 January 2023 Conference Homepage: https://2023gmc.imweb.me/ CONFERENCE CO-CHAIRS – Prof. Roland T. Rust, Professor, Department of Marketing,...
Call for Papers for a Special Section of the Journal of Service Management Guest-Editors & Conference Track Chairs: Kunz W, Sajtos L, & Flavián C. Full Paper Deadline: 31 October...
This year’s SERVSIG Awards winners were announced and congratulated at the SERVSIG conference in Glasgow, and the Frontiers conference in Boston. Join us again in complimenting them, as well as...
7th Annual Young Scholar Research Competition at the 2023 OFR Symposium (co-located with the AMA Winter Educators’ Conference) February 9-10, 2023, Nashville, TN Deadline for submission: 7 November 2022 Organizational Frontlines...