SERVSIG is fun

We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.

SERVSIG is mobile

All the news about service research in one place. Get instant notifications about your specific area of interest (e.g. CfP in service research). Install it on your device here.

SERVSIG is fun

We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.

SERVSIG is teaching

Teaching and sharing knowledge matter for us and is part of our DNA. We provide resources online and offline to improve your teaching and learning. Check out our teaching section. Teaching section

SERVSIG is helpful feedback

We are proud of our community of service researchers, where we help each other and provide established-scholar’s feedback to the new generation.

 

Latest News

29th RARCS in Lyon, France

29th Recent Advances in Retailing and Consumer Science Conference 24-27 July 2023 Marriott hotel, Lyon, France Deadline: 1 October 2022 It is our pleasure to send you the call for papers...

CCIS-CE 2022

Co-creation in Service and Customer Engagement Symposium 2022 27-29 November 2022 Southern Highlands, New South Wales, Australia EOI Deadline: 31 August 2022 Celebrating our Tenth Anniversary CCIS-CE 2022 Main Theme:...

Roland Rust’s Keynote Talk on “The Future of Service”

Bi-monthly ZOOM Keynote Series20 September 2022 (3 pm CET) SERVSIG, IRSSM, and EMAC Service Marketing SIG join forces for a new online seminar series. The first speaker is Roland Rust...

The Power of Intelligent Technologies

Guest article by Tor W. Andreassen. Intelligent technologies will not replace businesses, but businesses that use intelligent technologies will replace those that do not. Intelligent technologies such as artificial intelligence...

Impressions from SERVSIG 2022 in Glasgow

Guest article by Matthew Alexander. What a pleasure (and perhaps a little bit of a relief) it was for University of Strathclyde to welcome delegates from around the world for...

2023 Global Marketing Conference (GMC) in Seoul

2023 Global Marketing Conference Seoul, Republic of Korea 20-23 July 2023 Submission Deadline: 31 January 2023 Conference Homepage: https://2023gmc.imweb.me/ CONFERENCE CO-CHAIRS – Prof. Roland T. Rust, Professor, Department of Marketing,...

CfP JoSM: The Future of Work – Service Employee-(Ro)bot Collaboration

Call for Papers for a Special Section of the Journal of Service Management Guest-Editors & Conference Track Chairs: Kunz W, Sajtos L, & Flavián C. Full Paper Deadline: 31 October...

2022 SERVSIG Award Winners

This year’s SERVSIG Awards winners were announced and congratulated at the SERVSIG conference in Glasgow, and the Frontiers conference in Boston. Join us again in complimenting them, as well as...

2023 Young Scholar Research (YSR) Competition

7th Annual Young Scholar Research Competition at the 2023 OFR Symposium (co-located with the AMA Winter Educators’ Conference) February 9-10, 2023, Nashville, TN Deadline for submission: 7 November 2022 Organizational Frontlines...

Articles in Service Journals – May – Jun 2022

Considered Service-specific journals were Journal of Service Research, Journal of Service Management, Journal of Services Marketing, Journal of Service Theory and Practice, Service Industries Journal, Cornell Hospitality Quarterly, and Service Science. For...

Service Articles in Non-Service-Specific Journals: June 22

Today we identify service articles published in Marketing, Management, Operations, Productions, Information Systems & Practioner-oriented Journals in the last months. For more information about the alert system methodology go here For all previous alerts go here...

Save the dates for La Londe 2023

Last June 2022, the 17th La Londe Conference on Service Management, “A TRIBUTE TO PIERRE EIGLIER” took place on the Porquerolles Island in France. The next La Londe Conference in...