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We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.
Teaching and sharing knowledge matter for us and is part of our DNA. We provide resources online and offline to improve your teaching and learning. Check out our teaching section. Teaching section
We are proud of our community of service researchers, where we help each other and provide established-scholar’s feedback to the new generation.
Guest article by Tor W. Andreassen. Change is the only constant in life. In all our roles—as citizens, employees, customers, investors, or leaders—we must navigate the ever-present currents of change,...
SERVSIG is proud to announce Rebekah Russell-Bennett as the inaugural Social Impact Officer of the SERVSIG board. The Social Impact Officer is a new role in recognition of the increasing...
Considered Service-specific journals were Journal of Service Research, Journal of Service Management, Journal of Services Marketing, Journal of Service Theory and Practice, Service Industries Journal, Cornell Hospitality Quarterly, and Service Science. For...
Today we identify service articles published in Marketing, Management, Operations, Productions, Information Systems & Practioner-oriented Journals in the last months. For more information about the alert system methodology go here For all previous alerts go here...
For one of the future online seminars organised by IRSSM, we would like to know which service article has inspired you most in your academic career. Can you please share...
19 September 2023 (at 3 pm CET) It is our pleasure to announce the next online seminar, by Maura Scott & Martin Mende with a Keynote Talk on “Leverage Scholarly...
Call for paper for a Special Issue in the Journal of Service Theory and Practice. Service Marketing for Good Guest editors: Finsterwalder J, Tuzovic S & Aslan M Submission deadline: 31 May 2024...
18th International Research Conference in Service Management 20-23 May 2024 Porquerolles Island, France Submission deadline: 31 January 2024 We are pleased to announce the Call for paper of the 2024 La...
Call for Papers for a Special Issue of the Journal of Service Research. Generative Artificial Intelligence Guest Editors: Böhmann T, Tuunanen T, Maglio P & Fehrer J Submission deadline: 1...
Special Issue of Journal of Business Research (JBR) Fostering Consumers’ Climate (Change) Engagement Guest Co-Editors: Hollebeek L, Filieri R, Calder B & Sprott D Deadline: 1 May 2024 In the last fifteen...
In 2023, the inaugural Mary Jo Bitner “Rising Star in Services” Award was awarded to Kejia Hu and Kaisa Koskela-Huotari. These individuals were recognized for their significant contributions to the...
In 2023, the inaugural Bo Edvardsson “Industry Impact in Services” Award was awarded to Werner Kunz, Sabine Benoit, and Janet McColl-Kennedy. These individuals were recognized for their valuable contributions to...