Research Imperatives for Advancing the Service Field
a guest article by Amy L. Ostrom and A. Parasuraman In a recent article, , co-authored with David Bowen, Lia Patricio and Christopher Voss, we discuss 12 research-priority topics – and...
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We are proud of our community of service researchers, where we help each other and provide established-scholar’s feedback to the new generation.
a guest article by Amy L. Ostrom and A. Parasuraman In a recent article, , co-authored with David Bowen, Lia Patricio and Christopher Voss, we discuss 12 research-priority topics – and...
CALL FOR PAPERS SERVSIG 2016 The Future of Services in the Heart of Europe Today’s service marketing world is alive with new ideas and trends. Mobile, location-based services are claiming...
Call for papers JBIM Special Issue Internet of Things-Driven B2B Service Networks Submission deadline for papers: October 15th, 2015 Guest Editors Taija Turunen, Aalto University School of Business Ville Eloranta,...
Special issue of International Journal Of Electronic Commerce on Smart interactions with consumers: from co-creation to smart partnerships In the last decade, marketing has shifted from a traditional product-dominant view,...
Call for Paper Int. J. of Services, Economics and Management Special Issue on Innovation for Financial Services: Moving Beyond the Aesthetics Guest Editors: Dr. Anne-Laure Mention, Luxembourg Institute of Science...
Call for Papers Electronic Commerce Research Special Issue on Service and Manufacturing Innovations in e-Business Platforms Theme and Scope E-business continues to fundamentally transform traditional industries and markets, and creates...
FIRST INTERNATIONAL CONFERENCE FOR MARKETING IN THE INSURANCE INDUSTRY IPAG Business School, a leading French management school is happy to welcome you to the first International Conference for Marketing in...
Guest article by Jim Spohrer and Hamid R. Motahari-Nezhad This short article should be viewed as a down payment on a longer, more complete history of the evolution of service research...
Guest article by Jochen Wirtz The trade-off between service excellence and service productivity has been widely acknowledged and remains a key challenge. However, advances in technology have the potential to...
Managers believe that improved satisfaction levels result in improved share (both share of wallet and market share). The reality, however, is not nearly so simple. Higher firm-level satisfaction is typically...
Please join me in congratulating the winners for their continued contributions to Journal of Service Management and to our service research field. The winner were selected based on nominations of the...
guest article from Tor W. Andreassen and Per Egil Pedersen Norway has a strong history in Government-supported research on service innovation. In the late nineties, Norwegian researchers were active in the RESER...