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We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.
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We are proud of our community of service researchers, where we help each other and provide established-scholar’s feedback to the new generation.
guest article by Tim Hilken, Dominik Mahr, Jonas Heller, Mathew Chylinski, and Ko de Ruyter. Yes, Augmented Reality is Enhancing the Service Experience An emerging class of technologies, referred to as Augmented Reality...
Linda Nasr interviewed for our series “Going abroad” Willy Barnett, a young US researcher who pursues an PhD in the United Kingdom. Linda: Tell us about yourself Willy: I am a 4th year...
guest article by Tracey Danaher An academic career is a journey that is greatly shaped by those we meet along the way. As a PhD student in Australia I was greatly...
guest article by Jochen Wirtz Staging Your Service Revolution: How to Establish a Strong Service Culture Fast! Ron and I have been working on this topic for many years and are...
The Journal of Service Research is pleased to announce that Professor Michael Brady will be its next Editor, beginning June 1, 2017. Brady will be JSR’s fifth Editor, following Roland...
Dear Service Research Colleagues Our highly esteemed Research Director, Ross Rizley, will be retiring this coming summer after over 15 years as the academic knowledge backbone of MSI. In addition...
Call for Submissions Although the words “hospitality” and hospital” invoke very different emotions, they stem from the same root word in Latin, hospes, meaning “guest” or “host”. While the hospitality...
Dear Colleagues, Hello! We are serving as co-chairs of the “Smart Service Systems: Analytics, Cognition and Innovation” (http://www.hicss.org/#!smart-service-systems/c1mcg) minitrack in the Decision Analytics, Mobile Services and Service Science Track of...
15th International Congress of IAPNM 4th to 6th July 2016 Cork Institute of Technology, Ireland The International Congress of IAPNM (International Association of Public and Non Profit Marketing) is an...
guest article by Arne De Keyser, Finalist of the SERVSIG Best Dissertation Award 2016 (granted by Maastricht U) Technological advancement has changed the marketing landscape almost beyond recognition. Today, customers interact...
guest article by Ruth Bolton, winner of AMA Irwin McGraw Hill Distinguished Educators Award 2016. I was drawn to work in the services field for two reasons. First, I have always...
guest contribution by Lacie Larschan and Jay Kandampully In recent years, firms have realized some of the unique advantages of customers’ active engagement – both with the firm and with other customers...