The Service Research Center, CTF in Karlstad had once again the great honor to host a network meeting for service researchers around the globe. It was an eventful two days that kept the 45 participants busy discussing how we should move the field forward and collaborate more.
The first part of the meeting was spent at debating how we should help the service journals and how the journals could help us as researchers. Among the topics that were discussed was how the process of publishing could be made faster and how an author could help the editor in selecting the appropriate reviewer. This was followed by an open call where the researchers could tell the audience what is going on at respectively university and if there is something that they wanted needed help to accomplish. This section will be made available through CTF’s youtube channel.
Next the event moved into work mode and focused on what all researchers really enjoy doing; discussing research! We had used participants from the network to prepare eight different research topics that is viewed as areas in need of research. The areas are listed below. The participants selected one area that interested them, with the task to develop a manuscript targeted the Journal of Business Research. This will help researchers in the network to continue and on-going collaboration and get to know each other much better.
- Yhe 4th Industrial Revolution: Where Does the Employee Fit in the Service Experience?
- The Role of Providers in Communicating Service Brand in a Collaborative Consumption Context
- The role of bricolage for innovating and service innovation
- Improving financial well-being
- Expanding the Lens: Capitalizing on Moments of Truth Before, During, and After the Core Service Experience
- Managing emotions in the health care customer experience
- Service Ecosystems Perspective on Markets and Business – Building a Research Agenda
- Servicescapes to Service Places? – Re-envisioning The Role of Place in Consumer Well-Being and Transformative Service Research
Organizing an event like this is a fantastic energy boost. Researchers from this community is always positive and willing to help; it really shows that they all are passionate about service!
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