SERVSIG is fun

We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.

SERVSIG is mobile

All the news about service research in one place. Get instant notifications about your specific area of interest (e.g. CfP in service research). Install it on your device here.

SERVSIG is fun

We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.

SERVSIG is teaching

Teaching and sharing knowledge matter for us and is part of our DNA. We provide resources online and offline to improve your teaching and learning. Check out our teaching section. Teaching section

SERVSIG is helpful feedback

We are proud of our community of service researchers, where we help each other and provide established-scholar’s feedback to the new generation.

 

Latest News

Professor of Marketing and New Technologies in Brisbane, Australia

Overview of the position  Title Professor of Marketing and New Technologies  Vacancy Ref No. 17293  Closing Date Friday, 28 July 2017  Organisation QUT Business School  Campus Gardens Point campus  Remuration $AUD206,729...

CfP JRIM: Understanding the Digital Customer Experience

Special Issue – Journal of Research in Interactive Marketing Understanding the Digital Customer Experience: Automation, Augmentation and Smart Devices Submission Deadline – January 31st, 2018 Special Issue Guest Editors Dr...

Tenture Track position at Lazaridis School, Waterloo, Canada

The Marketing area of the Lazaridis School of Business & Economics at Wilfrid Laurier University invites applications for a tenure-track Marketing faculty position at the assistant professor level, starting July...

Service Track at AMA Winter 2018 in New Orleans

Call for Papers: 2018 AMA Winter Academic Conference Integrating Paradigms in a World Where Marketing is Everywhere Submission Deadline is August 23rd, 2017 Bringing together perspectives, approaches, and even fields...

LTAS 2017 in Antwerp

We are delighted to announce that the 6th Let’s Talk About Service Workshop will be held in Antwerp (Belgium) on December 7 and 8, 2017; hosted by the Faculty of...

Engagement: Managerially alluring, academically divisive and ripe for research

guest article by Robert Ciuchita, finalist of the SERVSIG Best Dissertation Award 2017 (granted by Maastricht U) “Engagement is becoming paramount. A marketer’s greatest achievement is an engaged customer”. The Economist...

SERVSIG changes its name

The Academic Council of the AMA (American Marketing Association) has officially accepted our proposal to change the SIG’s name from “American Marketing Association Services Marketing Special Interest Group” to “American...

CfP JRCS: Emerging Retailing and Service Practices

Special Issue of the Journal of Retailing and Consumer Services Retailing and Consumer Services at a Tipping Point: Developing New Conceptual Frameworks, Theories, and Measures to Understand Emerging Retailing and Service...

CfP JGSMS: Consumer Behavior in Hospitality and Tourism

Special issue of Journal of Global Scholars of Marketing Science Consumer Behavior in Hospitality and Tourism  Deadline 31 Dec 2017 The Journal of Global Scholars of Marketing Science: Bridging Asia...

Surrey Think Tank: Collaborative Economy

Surrey Think Tank: Collaborative Economy Friday, 29 September 2017 | Business Insights Lab | University of Surrey, Guildford (Greater London area), United Kingdom Deadline: 16 Jul Organized by Surrey Business...

CfP JMB: Digital Marketing and Social Media

Special Issue of Digital Marketing and Social Media Submission Deadline: September 1, 2017 The Journal of Marketing Behavior (www.nowpublishers.com/jmb) will publish a special issue on digital marketing and social media...

Interactive Marketing Research Conference in Amsterdam

Vrije Universiteit Amsterdam March 23-24, 2018 Deadline: September 1, 2017 IMResearchConference.org In marketing, we frequently worry about endogeneity but give much less thought to exogeneity – those forces that unambiguously generate...