News

2020 SERVSIG Best Service Article Award

The “SERVSIG Best Service Article Award” is presented annually by SERVSIG to the author(s) of the best article in the service literature published during the previous calendar year. SERVSIG thanks the...

Articles in Service Journals – Oct 2020

Considered Service-specific journals were Journal of Service Research, Journal of Service Management, Journal of Services Marketing, Journal of Service Theory and Practice, Service Industries Journal, Cornell Hospitality Quarterly, and Service Science. For...

Service Articles in Non-Service-Specific Journals – Oct 2020

Considered Service-specific journals were Journal of Service Research, Journal of Service Management, Journal of Services Marketing, Journal of Service Theory and Practice, Service Industries Journal, Cornell Hospitality Quarterly, and Service Science. For...

Associate/Full Professor of Marketing at Toulouse School of Management

Department of Marketing, Toulouse School of Management (TSM) University of Toulouse 1 Capitole (France)Associate and/or Full Professor in MarketingDeadline: 1 February 2021 ProfileBeyond any formal requirements, we are looking for...

Assistant Professor position in Sport Business at UMass Boston

Marketing Department, UMass, Boston, MAAssistant Professor in Sport Business  The College of Management at the University of Massachusetts Boston invites applications for a tenure-track Assistant Professor position in Sport Business,...

2021 BESH Doctoral Research Award for Well-Being

Second Annual BESH Doctoral Research Award Submission Deadline: 1 March 2021 KU Research Institute for Business and Economics in Service of Humanity (BESH) is pleased to invite applications for the...

CfP JCM: Consumer Privacy in the Technological Era

Special issue of the Journal of Consumer Marketing. Consumer Privacy in the Technological Era Special Issue Editors: Jebarajakirthy C., Weaven S., Arli D., & Maseeh H.I. Submission Deadline: 15 March 2021. The...

Reviewing for the Open-Access textbook on “Hospitality and Tourism Information Technology”

University of South Florida M3 Center is in the process of preparing an open-access (100% free to students, faculty and public) textbook. The textbook is titled: Hospitality and Tourism Information...

CfP JRCS: ‘Robots and AI in Retailing and Consumer Services’

Special Issue in the Journal of Retailing and Consumer Services 28th RARCS Conference Special Session ‘Robots and AI in Retailing and Consumer Services’ Editors: S. Rasouli & H. Timmermans Deadline...

CfP JRCS: The Future of CX in Retailing

Special Issue in Journal of Retailing and Consumer Services. The Future of Customer Experience in Retailing Guest Editors: Klaus, P. & Kuppelwieser, V. Deadline: 31 March 2021 Retailing as we...

Going abroad: Moving to Australia

For our series “Going abroad”, Hugo Guyader interviewed Sven Tuzovic, who moved from Germany to the US, and later to Australia. This is the second part of the interview with...

Do Customers Want to Keep It Real?

Guest article by Andreas Lechner, finalist of the 2020 SERVSIG Best Dissertation Award. “People always got to see your smile. You always got to put on that fake […] no...