News

Going abroad: Starting an international career

For our “Going abroad” series, Hugo Guyader interviewed Sven Tuzovic, who moved from Germany to the US, and later to Australia. This is the first part of the interview with...

My academic role model: Lia Patricio

Guest article by Lia Patricio. When I was invited to write “my academic role model”, I realized we have plenty of role models in Service Research. In fact, I feel...

The clock is ticking – or is it? How time and customer emotion interplay during service encounters

Guest article by Delphine Caruelle, finalist of the 2020 SERVSIG Best Dissertation Award. My journey in services marketing started with an internship in a shopping mall, some ten years ago....

Ming-Hui Huang new JSR editor

The JSR is delighted to announce that Professor Ming-Hui Huang has been named Editor-in-Chief Elect of the Journal of Service Research (JSR), for a four-year term to replace Mike Brady,...

Save the date: 2020 SERVSIG Awards Show

SERVSIG is proud to announce its first online SERVSIG AWARDS show revealing the Best Service Paper Award, Best Dissertation Award, Emerging Scholar Award, Lovelock Award, SERVSIG Conference Winners, The next...

Nominations for the 2020 Steve Baron Award

The Journal of Services Marketing seeks nominees for the Steve Baron Award for Outstanding Contribution to the Service Research Community. The services marketing community started from a few academics in...

CfP JSM: Opportunities in the New Service Marketplace

Special Issue of the Journal of Service Marketing. Opportunities in the New Service Marketplace Guest Editors: M.S. Rosenbaum & R. Russell-Bennett Deadline: 30 April 2021 The service marketplace has fundamentally...

CfP JSTP: High Tech and High Touch

Special Issue of the Journal of Service Theory & Practice. High Tech and High Touch: The Future of Human Service Guest Editors: D.A. Greer & A. Beatson. Deadline: 1 December...

Service with a Purpose –How to Build a new University from Scratch

Welcome to a new episode of “All About Service.” This episode is dedicated to different ways we can have purpose and impact with our service as academic. I talk with...

ISMS 2020 Doctoral Awards

Deadline: 31 August 2020 ISMS 2020 Doctoral Dissertation Proposal Competition The INFORMS Society for Marketing Science (ISMS) is pleased to announce its ISMS 2020 Doctoral Dissertation Proposal Competition. This dissertation...

What’s next for Service Research by Mahesh Subramony

In our series “What’s next for Service Research,” we ask this time, Mahesh Subramony from the Northern Illinois University, what he thinks is important for the future of service research.

Articles in Service Journals – May-Jun 2020

Considered Service-specific journals were Journal of Service Research, Journal of Service Management, Journal of Services Marketing, Journal of Service Theory and Practice, Service Industries Journal, Cornell Hospitality Quarterly, and Service Science. For...