We would like to request nominations for the

2020 SERVSIG Best Service Article Award

The “SERVSIG Best Service Article Award” is presented annually by SERVSIG to the author(s) of the best article in the services literature published during the previous calendar year (i.e. 2020).
General topics may include (but are not limited to) services marketing and service management. The article should have appeared in an English language refereed journal during 2020.

SERVSIG Best Service Article Award for 2019

Dotzel, T. & Shankar, V. (2019). “The Relative Effects of Business-to-Business (vs. Business-to-Consumer) Service Innovations on Firm Value and Firm Risk: An Empirical Analysis,” Journal of Marketing, 83(5), 133–152.

– Candidates for a SERVSIG Award do not have to be a member of SERVSIG or the AMA to be eligible or to win.
– Candidates may be from anywhere in the world. Since its inception, SERVSIG has sought to be globally oriented and globally active.
– Candidates for the awards do not have to be academics. SERVSIG recognizes the vital link between academia and business practice.

SERVSIG would like to thank the following members for their willingness to serve on this year’s selection committee:
• Amy Ostrom, USA (Chair)
• Martin Fritze, Germany
• Andrew Gallan, USA
• Lloyd Harris, UK
• Stefanie Paluch, Germany

If you would like to nominate a paper please email the full citation of your nominated paper to the committee Chair Amy Ostrom no later than January 15, 2021.

Past winners can be viewed here.

We look forward to receiving your nominations soon!
Linda Alkire and Sertan Kabadayi

Photo credit: Joanna Kosinska.