News

SERVSIG welcomes Andrew Gallan as new Mentor

Guest article by Andrew Gallan. Recently, I was asked by Sertan and Kristina to join the SERVSIG board as Mentoring Officer. I was grateful and honored to be asked, and...

Service Articles in Non-Service-Specific Journals: Jul-Sep 22

Today we identify service articles published in Marketing, Management, Operations, Productions, Information Systems & Practioner-oriented Journals in the last months. For more information about the alert system methodology go here For all previous alerts go here...

Articles in Service Journals – Jul – Sep 2022

Considered Service-specific journals were Journal of Service Research, Journal of Service Management, Journal of Services Marketing, Journal of Service Theory and Practice, Service Industries Journal, Cornell Hospitality Quarterly, and Service Science. For...

Public precedes service in public service

Guest article by Stefan Holmlid. In 2021, we celebrated a centenary of suffrage in Sweden. It was a three-year long celebration, covering the century since the decision to the century...

The flight of human capital from the BEACH sector

Guest article by Tor W. Andreassen. Recently, passengers were stranded at Schiphol Airport, Atlanta airport, and Manchester airport. Airline companies cancel thousands of departures. Restaurants are hoping for a cold...

Leave Your Comfort Zone

Guest article by Lerzan Aksoy, Christopher Lovelock Career Contributions Award Recipient 2022. I am humbled and honored to be named the 29th recipient of the Christopher Lovelock Career Contributions Award. As I have...

My academic role model: Jeroen Schepers

Guest article by Jeroen Schepers. It is with pleasure that I contribute to this SERVSIG academic role model series. Thanks, Yves, for your nomination and kind words! Just like the...

Assistant professor in Innovation Management at TU/e (Netherlands)

ITEM group, Department of Industrial Engineering & Innovation Sciences, (Eindhoven University of Technology) Tenure-track Assistant Professor in New Product Development and/or New Product Marketing Application deadline: 1 November 2022 You...

CfP JSM: Absorb, Adapt and Transform

Call for Papers for a Special Issue of the Journal of Services Marketing. “Absorb, Adapt and Transform: Developing Resilience Capabilities in Service Organisations” Co-Guest editors J Davey, J Krisjanous, &...

Webinar: “How to reverse-engineer a journal article”

How to reverse-engineer a journal article 18 October 2022 – 9.00am – 10.00am (AEST) Centre for Behavioural Economics, Society and Technology, Queensland University of Technology Zoom Password: 033596 | Meeting...

Two positions at Northwestern’s Medill School (IL, USA)

Medill School of Journalism, Media, Integrated Marketing Communications (Northwestern University) Two tenured/tenure-track positions in Integrated Marketing Communications Application deadline: 5 October 2022 The Integrated Marketing Communications (IMC) program at Northwestern’s...

Frontiers in Service 2023

31st Frontiers in Service Conference“From Romans to Robots: Service Research in E-motion” 15-18 June 2023 Maastricht University, NL Deadline (450-w abstracts): 25 November 2022 It is our pleasure to invite the service...