News

Call for Nominations: 2023 SERVSIG Emerging Service Scholar Award

We would like to request nominations for the 2023 SERVSIG Emerging Service Scholar Awardgranted by Florida State University SERVSIG and the Florida State University are proud to present the Emerging Service Scholar Award. This award recognizes...

Call for Nominations: 2023 SERVSIG Best Dissertation Award

Call for Nominations for the 2023 SERVSIG Best Dissertation Award (granted by Maastricht University). Award, Eligibility, and Selection:– Candidates must be doctoral students / graduates in marketing or a related field (e.g.,...

Call for Nominations: 2022 Best Service Article Award

We would like to request nominations for the SERVSIG 2022 Best Service Article Award  The “SERVSIG Best Service Article Award” is presented annually by SERVSIG to the author(s) of the best article...

SERVSIG Special Session at Winter AMA 2023 in Nashville

SERVSIG Special SessionWinter AMA 2023 Nashville, TN Saturday 11 February3:30 p.m. The organizational frontline between service firm and customer has always been an important field for service researchers. The organizational...

Articles in Service Journals – Oct – Nov 2022

Considered Service-specific journals were Journal of Service Research, Journal of Service Management, Journal of Services Marketing, Journal of Service Theory and Practice, Service Industries Journal, Cornell Hospitality Quarterly, and Service Science. For...

Service Articles in Non-Service-Specific Journals: Oct-Nov 22

Today we identify service articles published in Marketing, Management, Operations, Productions, Information Systems & Practioner-oriented Journals in the last months. For more information about the alert system methodology go here For all previous alerts go here...

CfP JSTP: Reshaping the World through Customer and Actor Engagement

Special Issue in Journal of Service Theory and Practice Reshaping the World through Customer and Actor Engagement Guest editors: Conduit J, Alexander M, & Azer J Deadline: 28 February 2023Extended:...

Key Lessons learned by Gaby Odekerken-Schröder

The editors of the Journal of Services Marketing are proud to announce the 2022 winner of the Steve Baron Award for Outstanding Contribution to the Service Research Community: Professor Gaby...

My academic role model: Javier Reynoso

Guest article by Javier Reynoso for our My Academic Role Model series. It was not in my plans to become a full-time academic; rather, I was aiming at a career...

QUIS18 Webinar: Digital Corporate Responsibility

Dear Service Colleagues,  QUIS18 Organizing Committee is delighted to invite you to attend an exciting webinar featuring Professor Jochen Wirtz and Professor Werner H. Kunz, who will bring their research on...

Professor of Services Marketing & Customer Experience Management at emlyon

Marketing Department at emlyon business school Full-time position in Services Marketing and Customer Experience Management (Associate / Full professor level) To participate to the development of its programs, emlyon business...

SERVSIG Special Session at Summer AMA 2023 in San Francisco

SERVSIG Special Session AMA Summer Educators’ Conference 4-6 August 2023 San Francisco, CA​​ Abstract deadline: 6 January 2023 AMA SERVSIG regularly organizes special sessions at the AMA Summer and Winter conferences. For the 2023...