Dear Service Scholars,
As you may know, the first multidisciplinary QUIS conference started in 1988 at Karlstad University (Sweden). Since that time, 16 additional QUIS conferences have been organized at several universities around the world. We are delighted to host QUIS18 conference at the campus of VinUniversity in Hanoi Vietnam.

Over the course of the last 35 years, Professor Mary Jo Bitner and Professor Bo Edvardsson have served as co-chairs of multiple QUIS conferences and contributed significantly to the advancement of service research, teaching and practice. Their pioneering efforts over the last three decades has helped create a vibrant service scholars’ community that now also extends beyond QUIS to other professional associations.
Furthermore, in addition to being prolific research scholars and distinguished professors, both Professor Mary Jo Bitner and Professor Bo Edvardsson have served in editorial roles at major service journals and have shaped the scholarship of the services discipline. Both are known to be caring, encouraging, and motivating scholars that are always willing to help colleagues and Jr. scholars whenever they need help or support.
Hence QUIS18 planning team is pleased to establish two awards in honor of Professor Mary Jo Bitner and Professor Bo Edvardsson.

Mary Jo Bitner “Rising Star in Services” Award
This award is created to honor a junior scholar who has started making significant contributions to the services discipline early in her / his career. Service scholars who have received PhD during the last 5 years (June 2018 onwards) are eligible for this award.

Bo Edvardsson “Industry Impact in Services” Award
This award has been created to honor a service scholar who has made significant impact to service practice through their research, teaching and/or outreach efforts. All service scholars are eligible for consideration for this award.


Nominations (including self-nominations) for both awards are invited from service scholars around the world. The nomination should include a brief cover / nomination letter and a copy of CV for the candidate. Nominations should be sent to QUIS18 planning team latest by JUNE 5TH 2023. The final decision will be made the QUIS18 planning team in consultation with the conference advisory board. The awards will be announced during the QUIS18 conference.


Rohit Verma, Per Kristensson, Thomas Hollmann and QUIS18 Planning Team

Credit Image: Nick Youngson