News

23rd International Conference EIRASS in Edinburgh

The European Institute Of Retailing And Services Studies (EIRASS) is organising the 23rd international conference on Recent Advances In Retailing And Services Science July 11-14, 2016 The Carlton Hotel, Edinburgh, Scotland The aim...

7th International Conference on Exploring Service Science 1.6

  The 7th International Conference on Exploring Service Science, IESS 1.6, will be organized by University Politehnica of Bucharest, Romania, on May 25-27, 2016, and it will be hosted in...

Service Management at the Academy of Management Conference in Vancouver

If you are planning to attend the annual meeting of the Academy of Management (AOM) in Vancouver, this year, please consider the following panel symposium on services management: Monday, August 10,...

SERVSIG Doctoral Consortium in San Jose – Report & Photos

The 22nd Annual SERVSIG Doctoral Consortium, preceding the Frontiers in Service Conference, was held at the San Jose State University campus in California July 8-9, 2015. The consortium began with...

Frontiers in Service Conference 2015 – Report & Resources

The 24th Annual Frontiers in Service Conference was held July 9-12, 2015 in San Jose, California, USA. The event is the world’s leading annual conference on service research and management. Annually, Frontiers is sponsored...

SERVSIG Emerging Service Scholar Award 2015 (sponsored by dml@UMass)

SERVSIG and the digital media lab @ UMass Boston are proud to announce the winner of the inaugural Emerging Service Scholar Award 2015. The award recognizes contributions to advancing the study of service research,...

SERVSIG Best Services Article Award 2014

The “SERVSIG Best Services Article Award” is presented annually by SERVSIG to the author(s) of the best article in the services literature published during the previous calendar year (i.e. 2014). SERVSIG...

Liam Glynn Research Scholarship Award 2015 (sponsored by ASU CSL)

SERVSIG and the ASU Center for Services Leadership/Liam Glynn Scholarship gives emerging services scholars the opportunity to attend the Services Doctoral Consortium and the Frontiers in Services Conference. The ASU...

Christopher Lovelock Career Contributions Award Winner 2015

The “Christopher Lovelock Career Contributions to the Services Discipline Award” is presented annually by SERVSIG to the individual whose teaching, research and service have had the greatest long-term impact on...

Award Winners of Service Journals

Journal of Service Research Best Paper Award 2014 A Service Climate Synthesis and Future Research Agenda David E. Bowen and Benjamin Schneider Finalist Best Paper Award 2014 The Role of Customer...

Making a Contribution: when does context and replication matter?

a guest article by Rebekah Russell-Bennett and Steve Baron The question of ‘what makes a theoretical contribution’ is discussed around water coolers, tea rooms, at conferences and in journal articles. It...

INFORMS Service Science Best Student Paper Award Competition

INFORMS Service Science Section Best Student Paper Award Competition Sponsored by IBM Research Deadline for submission: August 15, 2015 The INFORMS Service Science Section announces the 2015 IBM Best Student...