Guest article by K. Sivakumar. Siva received together with Mei Li and Beibei Dong the SERVSIG Best Service Paper Award 2015 for “Service Quality: The Impact of Frequency, Timing, Proximity, and Sequence...
What Product-Centric Firms Need to Know guest article by Mary Jo Bitner Moving from products to services for growth and strategic advantage is a huge trend across industries. And, as...
The conference will cover a wide variety of relevant and interesting service topics, including service science, service IT, service marketing, service operations, and service management. You are invited, as a...
Special Issue on Shareable Tourism: Tourism Marketing in the Sharing Economy Journal of Travel & Tourism Marketing Deadline: December 15, 2015 Link: http://explore.tandfonline.com/cfp/pgas/wttm_shareable_tourism Driven by shared values and enabled by...
Special Issue on Social Media in Hospitality and Tourism International Journal of Contemporary Hospitality Management Deadline: 31 Oct 2015 Guest Editors: Rob Law, The Hong Kong Polytechnic University, Hong Kong...
SERVSIG held its first International Research Conference in 1999. The founding concept was that a different university would host the conference every two years. To ensure novel and fun service...
CALL FOR PARTICIPATION 5th FORUM ON MARKETS AND MARKETING (FMM2016) June 13-16, 2016 University of Warwick in Venice Palazzo Pesaro Papafava Venice, Italy Forum website: Programme Committee Irene Ng, University...
Services scholars, check out and share these two service recovery infographics my company has created. Drawn right from the pages of your research! http://info.liftphd.com/blog/5-steps-to-service-recovery-and-complaint-handling-success-infographic AND http://info.liftphd.com/blog/5-elements-of-the-ideal-service-recovery-response-infographic Lance Bettencourt
The University of California, Merced, invites applications for three open-rank (tenured or tenure-track) faculty positions in Management of Innovation, Sustainability, and Technology. We seek scholars who can contribute to the...
Thoughts from Kay Lemon, 2015 Lovelock Award Recipient Katherine (Kay) Lemon is the Executive Director of the Marketing Science Institute. At Boston College’s Carroll School of Management, Kay holds the...
a guest article by Sertan Kabadayi With the advancement of technology and the proliferation of mobile devices, consumers interact with service providers through numerous channels every time they research a product...
Service Research is a fast growing discipline. To support its growth, SERVSIG aims to bring together service scholars from across the globe to foster collaborations and discuss our future. While...