News

Frontiers in Service 2016 – CfP open

The conference will cover a wide variety of relevant and interesting service topics, including service science, service IT, service marketing, service operations, and service management. You are invited, as a...

CfP JTTM: Shareable Tourism

Special Issue on Shareable Tourism: Tourism Marketing in the Sharing Economy Journal of Travel & Tourism Marketing Deadline: December 15, 2015 Link: http://explore.tandfonline.com/cfp/pgas/wttm_shareable_tourism Driven by shared values and enabled by...

CfP IJCHM: Social Media in Hospitality and Tourism

Special Issue on Social Media in Hospitality and Tourism International Journal of Contemporary Hospitality Management Deadline: 31 Oct 2015 Guest Editors: Rob Law, The Hong Kong Polytechnic University, Hong Kong...

Call for Potential SERVSIG 2018 Host

SERVSIG held its first International Research Conference in 1999. The founding concept was that a different university would host the conference every two years. To ensure novel and fun service...

5th Forum on Markets and Marketing in Venice

CALL FOR PARTICIPATION 5th FORUM ON MARKETS AND MARKETING (FMM2016) June 13-16, 2016 University of Warwick in Venice Palazzo Pesaro Papafava Venice, Italy Forum website: Programme Committee Irene Ng, University...

Useful Service Recovery Infographics

Services scholars, check out and share these two service recovery infographics my company has created. Drawn right from the pages of your research! http://info.liftphd.com/blog/5-steps-to-service-recovery-and-complaint-handling-success-infographic AND http://info.liftphd.com/blog/5-elements-of-the-ideal-service-recovery-response-infographic Lance Bettencourt

Three Open-Rank Faculty Positions in Management – UC Merced

The University of California, Merced, invites applications for three open-rank (tenured or tenure-track) faculty positions in Management of Innovation, Sustainability, and Technology. We seek scholars who can contribute to the...

Dig In! Let the Hard Work Begin! Exciting Opportunities in Service Research

Thoughts from Kay Lemon, 2015 Lovelock Award Recipient  Katherine (Kay) Lemon is the Executive Director of the Marketing Science Institute. At Boston College’s Carroll School of Management, Kay holds the...

The Necessity To Better Understand Multi-Channel Integration Quality

a guest article by Sertan Kabadayi With the advancement of technology and the proliferation of mobile devices, consumers interact with service providers through numerous channels every time they research a product...

Two SERVSIG initiatives “aligned” to advance the young scholars

Service Research is a fast growing discipline. To support its growth, SERVSIG aims to bring together service scholars from across the globe to foster collaborations and discuss our future. While...

1st European Health and Social Care Service Innovation Symposium

The School of Business and Economics, Loughborough University would like to invite you to 1st European Health and Social Care Service Innovation Symposium Date: Friday 11th September 2015, 10.00am –...

4th Let’s Talk About Service Workshop in Namur

Please save the date for the exciting 4th edition of the Let’s Talk About Service Workshop (empowered by SERVSIG) ! Save the date – December 10 & 11, 2015 –...