1st Academic-Practitioner Research with Impact Workshop “Customer Experience Management (CEM) and Big Data” Monday 18th-Tuesday 19th January, 2016 Workshop location: Chancellors Hotel, Chancellors Way, Moseley Road, Fallowfield, Manchester, U.K. M14...
Dear service researchers, Our submission system already counts over 225 contributions! Nevertheless, the organizing committee of SERVSIG 2016 has decided to extend the deadline for submissions with one week until...
The College of Management at the University of Massachusetts Boston invites applications for a tenure-track assistant professor of marketing position starting from September 1, 2016. The responsibilities of this position...
guest article by Christof Backhaus. On the Quest for “Making a Difference”: Impact and What It (Could) Mean(s) for Us Impact – used in an academic context, it’s a big...
guest article by Lisa Brüggen. Lisa Brüggen is the recipient of 2015 Emerging Service Scholar Award (granted by SERVSIG & dml UMass Boston) and Associate Professor at Maastricht University, host of the next...
Special Issue – Service Science Co-creating the Customer Service Experience with High Tech and High Touch Co-Editors: Mark M. Davis, Bentley University; David Ding, University of Houston Deadline for Submissions:...
An interview from Darima Fotheringham, ASU Center for Service Leadership, with Laurel Anderson and Amy Ostrom about their special issue in JSR on Transformative Service Research. The entire issue will be available free...
Maastricht University is offering two tenure-track positions for assistant professors in marketing and supply chain management! For more information please consult www.academictransfer.com/30310 and www.academictransfer.com/30312 Deadline November 15, 2015
SERVSIG and Maastricht University wishes to recognize outstanding doctoral dissertations in service research. Therefore, we are pleased to announce the establishment of the annual “SERVSIG Best Dissertation Award in Service...
How Big Data Transforms Service Management and Stimulates Opportunities for Service Research guest article from Dominik Mahr and Martin Wetzels, Maastricht University, Host of SERVSIG 2016 The Big Data gold rush...
Guest article by K. Sivakumar. Siva received together with Mei Li and Beibei Dong the SERVSIG Best Service Paper Award 2015 for “Service Quality: The Impact of Frequency, Timing, Proximity, and Sequence...
What Product-Centric Firms Need to Know guest article by Mary Jo Bitner Moving from products to services for growth and strategic advantage is a huge trend across industries. And, as...