News

A one-day Social Media workshop, San Jose, CA (with CHI’16, 7-8 May)

Call for Participation Social media and the resulting tidal wave of available data have changed the ways and methods researchers analyze communities at scale. But the full potential for science...

Consumer Satisfaction/Dissatisfaction & Complaining Behavior Conference

hosted by the University of New Orleans College of Business Administration New Orleans, June 15 – 18, 2016 Submit Papers or abstracts by March 15, 2016 to Gillian Naylor, PhD Gillian.naylor@unlv.edu...

Reality Television in Services Marketing and Retailing Courses

guest article by Mark Rosenbaum Although some reality-based television programs are mindless, sexually provocative programming, this conclusion does not hold true across the board for the programming genre. Students who...

Evolution and Mission of INFORMS Service Science

The Evolution and Mission of INFORMS Service Science guest article by Paul P. Maglio The Institute for Operations Research and the Management Sciences (INFORMS) has published Service Science since 2012....

Get to know the Center for Excellence in Service (CES)

Guest article by Janet Wagner The Center for Excellence in Service (CES) is a group of faculty thought leaders who focus their research and education on best practices in customer...

Co-creation in Service and Customer Engagement Symposium (CCIS-CE) 2016, Berlin, Germany

Co-creation in Service and Customer Engagement Symposium (CCIS-CE) 2016 Harnackhaus, Berlin, Germany Co-chairs: Prof. Dr. Dr. h.c. Michael Kleinaltenkamp, A, Prof. Ingo Karpen, Dr. Jodie Conduit and Dr. Tom Chen...

CSM Doctoral Colloquium 2016, Loughborough, UK

Centre for Service Management Doctoral Colloquium 2016 Loughborough University, England 28 Jan 2016; Deadline 29 Nov Time: 28 Jan 2016, 9.00 – 17.00 Location: Loughborough University, Clyde Williams building Theme: Unifying Services...

CERR 2016, Toulouse, France

Colloquium on European Research in Retailing (CERR) 2016 Toulouse, 2-4 Jan 2016; Deadline 3 Jan It is my pleasure to send you this Call for Papers for the upcoming CERR...

11th Meeting Service Management and Science Forum, Melbourne

The 11th Annual Meeting of the Service Management and Science Forum July 8-10, 2016 Swinburne University of Technology, Hawthorn, Melbourne, Victoria, AUSTRALIA Theme Managing Service in the Era of Social Media...

Faculty position at EDHEC Business School, Lille

EDHEC Business School (France) invites applications for a new faculty position in the marketing department, starting September 1, 2016 (Lille Campus). Candidates must possess a PhD in marketing or be...

CFP SIJ: Non-Profit Services

Special Issue – The Service Industries Journal Non-profit Services: Challenges and Opportunities Guest Editors: Helena Alves and Bo Edvardsson New Deadline: July 1, 2016 Topic: The not-for-profit sector has an important role...

2nd Karlsruhe Service Summit Workshop

The second Karlsruhe Service Summit Workshop will take place at KIT February 25th-26th, 2016. More information to be announced, please check the organizational page for important dates and the call...