SERVSIG wants to congratulate the 2016 AMA/Irwin/McGraw-Hill Distinguished Marketing Educator Award recipient and 2016 AMA Fellow Ruth Bolton Arizona State University We are proud to have Ruth as a member of our service...
26th Annual RESER Conference 2016 What’s ahead in Service Research? New perspectives for Business and Society. University of Naples Federico II, September 8-10, 2016 Deadline: Submission of abstract, April 30th RESER (The...
The International Research Symposium in Service Management was established in 2010. The symposium has as one of its main purpose to both establish relations between western and/or established researchers by...
19th Toulon – Verona International Conference Excellence in Services University of Huelva (Spain) 5 and 6 September 2016 Abstract Submission April 30, 2016 The 19th Toulon-Verona (ICQSS) International Conference on “Excellence...
Dear colleague, We are happy to announce that the 24th International Colloquium on Relationship Marketing (ICRM) will be held in the South of France, in Toulouse, and is co-organized by...
The Service Industries Journal announces the winner of its annual “Best Article Award.” This article was selected from among all articles published during 2015 (volume 35), by vote of the...
The winners of the Best paper and reviewer awards for Journal of Service Theory and Practice for the year 2015 have now been determined. Thank you very much for your...
Special Issue of the Journal of Service Marketing Understanding Vulnerable, Stigmatized, and Marginalized Consumers in Service Settings Deadline extended to 30 June 2016 This special issue aims at extending the...
Please join me in congratulating the winners of the 2015 Robert Johnston Award, the Highly Commended Awards, and the Best Reviewer Awards. Outstanding Paper of the Year Award 2015 Perceptions are...
Please save the date for the 5th edition of Let’s Talk about Service (LTAS) in New York City at the Fordham University. Make space in your calendar at December 8-9...
The Base of the Pyramid (BoP) has become the common term to describe the two thirds of the world´s population that live at the bottom of societies on less than...
Guest article by Irene Ng. My research lies in the understanding and design of complex service systems, which come in many forms. An outcome-based contract for Rolls Royce engines...