19th Toulon – Verona International Conference
Excellence in Services
University of Huelva (Spain)
5 and 6 September 2016
Abstract Submission April 30, 2016
The 19th Toulon-Verona (ICQSS) International Conference on “Excellence in Services” will take place at the University of Huelva, Campus El Carmen, Avenida de las Fuerzas Armadas, Huelva (Spain). S. Karapetrovic and F. Alvarez Caballero as keynote speakers. As Excellence and Quality Management have been established as of paramount importance in Higher Education, Health Care, Local Government, Tourism, Banking, Logistics, the Conference looks at the role of Quality/Excellence, stakeholders, resources, processes, certifications, accreditations and labels, measurement and improvement in such institutions and activities.
International Committee
Claudio Baccarani, Verona, Italy;
Alan Brown, Edith Cowan, Australia;
Amnon Caspi, Bar Ilan – Ruppin, Israel;
Michele Cano, West Scotland, Scotland;
Alex Douglas, TQM Journal, England;
Esteban Fernandez Rico, Oviedo, Spain;
Jacques Martin, Toulon, France.
Keynote speakers
S. Karapetrovic; F. Alvarez Caballero
Organizing Committee
Francisco Ruiz Munoz, Rector of the University of Huelva
Pilar Marin Mateos, Dean of the Faculty of Labour Sciences
Alfonso Vargas Sanchez, Professor
Rosa Maria Vaca Acosta
Maria Jesus Moreno Dominguez
Important Dates
Deadline for Abstracts: 30 April 2016;
Deadline for full paper submission: 30 June 2016.
Background to the Conference
This is the 18th conference in the series. (Toulon 1998; Verona 1999; Derby 2000; Mons 2001; Lisboa 2002; Oviedo 2003; Toulon 2004 ; Palermo 2005, Paisley 2006, Thessaloniki 2007, Florence 2008, Verona 2009, Coimbra 2010, Alicante 2011, Rishon Lezion 2012, Ljubljana 2013, Liverpool 2014, Palermo 2015). In 2016 it takes place in the city of Huelva, Andalucia, Spain, famous for being the place where Christopher Columbus set off for America.
As Excellence and Quality Management have been established as of paramount importance in Higher Education, Health Care, Local Government, Tourism, Banking, Logistics, the Conference looks at the role of Quality/Excellence, stakeholders, resources, processes, certifications, accreditations and labels, measurement and improvement in such institutions and activities.
The conference will include plenary sessions with keynote speakers and specialized parallel sessions. All papers will be published with an ISBN number, indexed in Google Scholar and free access on the Conference website. An international committee will select the best papers, including PhD papers, for publication in different Journals after the conference.
Call for papers
The conference has nine areas of focus:
1. Education
2. Health Care
3. Local Government and public services
4. Tourism and Leisure
5. Financial and Banking Services
6. Transport and logistics
7. Theory and methodology in services
8. Cases and experiences in services
9. Statistics for excellence measurement
10. Servitization in industry for value creation
11. Information and communication technology
12. Professional services
Papers can deal with both theoretical and methodological approaches to quality and excellence, implementation, and case studies. All submissions must be written in English, official language of the Conference. A selection of the best papers will be published in different journals.
Abstracts of no more than 200 words should be sent by e-mail by 30 April 2016 at the latest to: jma.martin@wanadoo.fr.
All abstracts will be acknowledged and authors will be notified of the reviewers’ comments.
At least one of the authors has to be in Palermoto present the paper.
The deadline for full paper submission is 30 June 2016.
Further useful information will be regularly posted on the Conference website.
http://www.toulonveronaconf.eu/
