guest contribution by Tobias Schaefers, Kristina Wittkowski, Sabine Benoit (née Moeller), and Rosellina Ferraro Customer misbehavior in service settings is problematic for two reasons: (1) because of the direct damage...
guest article by Danilo Brozović, Finalist of the SERVSIG Best Dissertation Award 2017 (granted by Maastricht U) When the opportunity to contribute to the SERVSIG blog and the newsletter arose, I was...
“Injustice anywhere is a threat to justice everywhere. We are caught in an inescapable network of mutuality… Whatever affects one directly, affects all indirectly.” Martin Luther King, 1963 We...
guest article by Cristina Mele I was delighted to be nominated for the Guest Article, considering my acute awareness of the way role modeling can influence both the people around...
The Marketing and Society SIG of the AMA is pleased to announce Martin Mende as this year’s MASSIG Emerging Scholar Award winner. Martin, congratulations from SERVSIG!!! Martin earned his PhD...
June 15, 2017: Deadline for paper submission. Service science deals with the design, development, and managerial issues concerning service systems, integrated, value-creating configurations of service providers, their clients, their partners,...
guest article by Alexander Henkel, Finalist of the SERVSIG Best Dissertation Award 2017 (granted by Maastricht U) Social Dynamics Of Service Interactions Services have taken on a prominent role in society...
Phd Scholarship In Marketing In The Insurance Industry Ipag Business School Paris – University Of Bournemouth (UK) IPAG Business School Paris in collaboration with the University of Bournemouth (UK) offers...
guest article by Pierre Eiglier, Professor Emeritus, IAE Aix Graduate School of Management The French La Londe Conference in Service Management did not begin in the Côte d’Azur La Londe resort area...
Special Issue of the Journal of Services Marketing Future Service Technologies: Business models, Analytics, and Experience Guest editors: Werner Kunz, Kristina Heinonen, Jos Lemmink, Benjamin Lucas Deadline: February 28th, 2018 Technology has transformed how...
Considered Service-specific journals were Journal of Service Research, Journal of Service Management, Journal of Services Marketing, Journal of Service Theory and Practice, Service Industries Journal, Cornell Hospitality Quarterly, and Service Science. For...
Considered Service-specific journals were Journal of Service Research, Journal of Service Management, Journal of Services Marketing, Journal of Service Theory and Practice, Service Industries Journal, Cornell Hospitality Quarterly, and Service Science. For...