Interview was executed by Matt Weingarden, AMA A. Parasuraman is James W. McLamore Chair in Marketing, Professor, and Department Chair at the University of Miami, though many of his colleagues and friends know...
SERVSIG and Maastricht University are proud to anounce the winner of the Best Dissertation Award in Service Research 2016. With this award we want to recognize outstanding doctoral dissertations in service research. The Department of Marketing...
Journal of Service Research Best Paper Award Markus Blut, Cheng Wang and Klaus Schoefer (2016), “Factors Influencing the Acceptance of Self-Service Technologies: A Meta-Analysis” Journal of Service Research. 19 (4),...
The new impact factors for journals by Clarivate/Thomson Reuters were published in June. Many impact factors of our service journals are strongly rising. Congratulations from SERVSIG. What a great achievement....
The “SERVSIG Best Services Article Award” is presented annually by SERVSIG to the author(s) of the best article in the services literature published during the previous calendar year. SERVSIG thanks the...
SERVSIG and the digital media lab @ UMass Boston are proud to announce the winner of the inaugural Emerging Service Scholar Award 2016. The award recognizes contributions to advancing the study of service research, and will be...
SERVSIG and the ASU Center for Services Leadership/Liam Glynn Scholarship gives emerging services scholars the opportunity to attend the Services Doctoral Consortium and the Frontiers in Services Conference. The ASU Center for...
The “Christopher Lovelock Career Contributions to the Services Discipline Award” is presented annually by SERVSIG to the individual whose teaching, research and service have had the greatest long-term impact on...
Guest article by Simon Hazée, Leonhard Mandl, and Janthorn Sinthupundaja, Recipients of the 2017 Liam Glynn Research Scholarship Award (New photos of the events are at the end of the...
From June 22-25, 2017, Fordham University’s Gabelli School of Business in New York City, hosted over 400 service researchers and practitioners from over 40 countries. “The Gabelli School takes great...
Services dominate the expanding world economy as never before, and technology continues to evolve in dramatic ways. Established industries and their often famous and old companies decline and may even...
4th Annual Organizational Frontlines Research Symposium (co-located with 2018 AMA Winter Educators’ Conference) Co-sponsored by AMA, Sheth Foundation, Marketing Science Institute, and the Arizona State University Center for Services Leadership...