The Twelve Apostles

Co-creation in Service and Customer Engagement Symposium 2017 (CCIS-CE 2017)

Symposium Co-chairs: Dr Tom Chen and Prof Dr Michael Kleinaltenkamp

 CCIS-CE 2017 theme: Micro-foundations of Co-creation

Express of Interest Due: Friday 20 October 2017
Early Bird Deadline: Saturday 30 September 2017
Regular Registration Closes: Tuesday 31 October 2017

This year, our symposium theme moves from transcending and bridging co-creation and engagement concepts to an examination of the micro-foundations underpinning the iterative and interactive nature of co-creation and engagement, and the experiences of

This year, our symposium theme moves from transcending and bridging co-creation and engagement concepts to an examination of the micro-foundations underpinning the iterative and interactive nature of co-creation and engagement, and the experiences of focal actors and stakeholders across service systems.

Please contact Dr Tom Chen tom.chen@newcastle.edu.au or Prof Dr Michael Kleinaltenkamp michael.kleinaltenkamp@fu-berlin.de if you are interested in attending the symposium.

Please include the following information in your email

Title:
Full name:
Affiliation:
Research Interests:
Email address:

Online Research Profile web address e.g., ResearchGate, Google Scholar, etc., (optional, if applicable):

Details about the symposium and the theme (micro-foundations of co-creation)

Please refer to the following article (see pp. 716-717; “Future research on micro-foundations of co-creation” and “Where to from here: history, mission and future of the CCIS-CE symposium” sections)

http://www.emeraldinsight.com/doi/full/10.1108/JSTP-05-2017-0077

Conduit, J. and Chen, T. (2017), “Transcending and bridging co-creation and engagement: conceptual and empirical insights”, Journal of Service Theory and Practice, Vol. 27 No. 4, pp. 714-720.

Details about the CCIS-CE 2017 and the registration fee

Date: 7-9 December 2017 (immediately after ANZMAC 2017 in Melbourne, hosted by RMIT)

Location: Macedon Ranges wine region, Victoria, Australia

http://www.macedonrangeswine.com.au/about

Early Bird Registration Fee: $950 AUD

Registration Fee: $1050 AUD

including conference venue and facilities, two nights’ accommodation, breakfast and dinner, morning and afternoon tea throughout, shuttle bus transfers from Melbourne to the symposium venue (specific time and pick-up locations) and GST if applicable.

Early Bird Registration Deadline: 30th September 2017

Conference Registration Deadline: 30th October 2017

An example of a CCIS-CE program can be found using the following link:

https://www.newcastle.edu.au/about-uon/governance-and-leadership/faculties-and-schools/faculty-of-business-and-law/conferences/co-creation-in-service-and-customer-service-engagement-symposium-2015/program

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