SERVSIG is a global & open community

We strive to be open to new people, new ideas, global contributions, interdisciplinary contributions, practitioner contributions, and to new ways of doing things. SERVSIG hosts its own international conference and co-sponsors various research events worldwide.

SERVSIG is mobile

All the news about service research in one place. Get instant notifications about your specific area of interest (e.g. CfP in service research). Install it on your device here.

SERVSIG is fun

We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.

SERVSIG is teaching

Teaching and sharing knowledge matter for us and is part of our DNA. We provide resources online and offline to improve your teaching and learning. Check out our teaching section. Teaching section

SERVSIG is helpful feedback

We are proud of our community of service researchers, where we help each other and provide established-scholar’s feedback to the new generation.

Latest News

Hello from SERVSIG co-mentor

SERVSIG is proud to announce Stephanie Noble as Co-Mentoring Officer of the SERVSIG board and organizer of the next SERVSIG Doctoral Consortium 2018 in Austin. Stephanie Noble is Proffitt’s Professor of Marketing...

3½ Reasons Why Service Scholars Should Study Service Robots

Guest article by Martin Mende, recipient of the 2017 SERVSIG Emerging Scholar Award  It is a tremendous privilege for me share some brief thoughts on one of my growing areas of research...

Call for nominations for the SERVSIG Best Dissertation Award 2018

We would like to call for nominations for The 2018 SERVSIG Best Dissertation Award (granted by Maastricht University). Former winners can be seen here.  The Department of Marketing & Supply Chain...

SERVSIG 2018 in Paris

SERVSIG 2018  Opportunities for Services in a Challenging World 14-16 June, 2018 IÉSEG School of Management Paris-La Défense Campus, France New Deadline for Abstract Submissions: November 30, 2017 The 10th SERVSIG conference...

SERVSIG-Gabelli School of Business Travel Scholarship Program

Goal: The SERVSIG-Gabelli School of Business Travel Scholarship Program aims to provide financial support to a PhD student/junior faculty member from a developing country in Asia, Africa, or South America...

New Professor Position at the QUT Business School

Would you like to work at Queensland University of Technology (QUT)? QUT has just advertised for a Professor in Marketing and would love to get a services marketer or social marketer....

Call for AE Journal of Hospitality and Tourism Management

The Executive Committee of the Council for Australasian Tourism and Hospitality Education (CAUTHE) is seeking an Associate Editor for its official journal, the Journal of Hospitality and Tourism Management (JHTM),...

Service Articles in Non-Service-Specific Journals – November 2017

Today we identify service articles published in Marketing, Management, Operations, Productions, Information Systems & Practioner-oriented Journals in February 2017. For more information about the alert system methodology go here For all previous alerts go here...

Service Articles in Non-Service-Specific Journals – October 2017

Today we identify service articles published in Marketing, Management, Operations, Productions, Information Systems & Practioner-oriented Journals in February 2017. For more information about the alert system methodology go here For all previous alerts go here...

CFP: Extending Robert F. Lusch’s ‘Big Picture’ Thinking

Special issue call for papers from the Journal of Macromarketing “Extending Robert F. Lusch’s ‘Big Picture’ Thinking” FULL Paper Submissions:  January 15, 2019 Special issue editor: Charles Ingene, University of Oklahoma Robert...

43rd Annual Macromarketing Conference in Leipzig

The 43rd Annual Macromarketing Conference will take place in Leipzig – Germany from 10 to 13th July, 2018. We are pleased to confirm that we are chairing a track on ‘Challenges...

CFP JCV: Role of Technology and AI on Value Creation/Destruction

Special Issue of the Journal of Creating Value Role of Technology and AI on Value Creation/Destruction Deadline: May 2018 Guest Editors: Cristina Mele, Doug McDavid The Journal of Creating Value will run...

CFP JR: The Future of Retail Frontline Management

Special Section call for papers from Journal of Retailing The Future of Retail Frontline Deadline: April 1, 2018 Guest editor: Martin Mende and Stephanie Noble Management Manuscripts are being solicited for an...

CFP JSR: The Interface of Service and Sales

Special Issue of the Journal of Service Research The Interface of Service and Sales  Deadline: September 1, 2018 Guest editors:  Adam Rapp, Thomas L. Baker, Nathaniel Hartmann, Michael Ahearne The Journal of Service Research...