SERVSIG is a global & open community

We strive to be open to new people, new ideas, global contributions, interdisciplinary contributions, practitioner contributions, and to new ways of doing things. SERVSIG hosts its own international conference and co-sponsors various research events worldwide.

SERVSIG is mobile

All the news about service research in one place. Get instant notifications about your specific area of interest (e.g. CfP in service research). Install it on your device here.

SERVSIG is fun

We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.

SERVSIG is teaching

Teaching and sharing knowledge matter for us and is part of our DNA. We provide resources online and offline to improve your teaching and learning. Check out our teaching section. Teaching section

SERVSIG is helpful feedback

We are proud of our community of service researchers, where we help each other and provide established-scholar’s feedback to the new generation.

Latest News

Call for nominations for the SERVSIG Best Dissertation Award 2018

We would like to call for nominations for The 2018 SERVSIG Best Dissertation Award (granted by Maastricht University). Former winners can be seen here.  The Department of Marketing & Supply Chain...

Can an Organization be a Cost-Leader and Quality Leader at the Same Time?

Guest article by Jochen Wirtz Actually yes, Cost-Effective Service Excellence is Doable! Service excellence and cost effectiveness are seen to be in conflict, yet there are organizations that achieve both.  What...

What We Don’t Know

guest article by Timothy Keiningham, Christopher Lovelock Award Recipient 2018 I was thrilled when SERVSIG asked me, as the most recent Christopher Lovelock Career Contributions to the Services Discipline recipient, to...

SERVSIG 2018 in Paris

SERVSIG 2018  Opportunities for Services in a Challenging World 14-16 June, 2018 IÉSEG School of Management Paris-La Défense Campus, France The 10th SERVSIG conference will take place at IÉSEG School of Management’s Paris...

Mark Rosenbaum new Co-Editor of JSM

Dear Service Research Community, Steve Baron will be stepping down as Co-Editor of Journal of Services Marketing at the end of June next year. I am pleased to say we have...

Save the Date — Frontiers 2018 in Austin, Texas

Save the Date!!! Frontiers in Service Conference, September 6-9, 2018, in Austin, Texas In 2018, the 27th Annual Frontiers in Service Conference, will journey southwest to the live music capital...

2018 MSI Young Scholars Conference in Breckenridge, Colorado

The Marketing Science Institute (MSI) is pleased to announce the inaugural 2018 MSI Scholars Conference. Building upon the MSI Young Scholars program, the MSI Scholars Conference will bring together a...

Call for Potential SERVSIG 2020 Host

SERVSIG held its first International Research Conference in 1999. The founding concept was that a different university would host the conference every two years. To ensure novel and fun service...

CEOs: Nothing Drives Profitability like Great Customer Experience

The opening session at Frontiers 2017 was featured in the CEO forum magazine. The CEO Forum magazine is read by and exclusively for CEOs (hard copies are received by the top 10,000...

CfP SIJ: Consumer Engagement in the Tourism Industry

Special Issue of the Service Industries Journal Consumer Engagement in the Tourism Industry: New Trends and Implications for Research Deadline: abstract Dec 1, 2017; June 30, 2018. Guest Editors: Babak Taheri, Sameer...

47th EMAC Conference in Glasgow

47th EMAC Annual Conference Deadline: 5th December 2017 The Department of Marketing, Strathclyde Business School is one of the oldest and largest marketing departments in Europe. It has a reputation for...

Post-Doctoral Position at ETH Zurich

The Chair of Technology Marketing (Prof. F. von Wangenheim) at the Swiss Federal Institute of Technology (ETH Zurich) invites applications for a Post-Doctoral position. In general we are open for...

Behind the scenes of LTAS

Everyone, who already attended LTAS, knows it is awesome. Learn in this video from the founder of LTAS, how everything started and what they plan for the next event. Attention:...

Christian Grönroos – I did it my way

The Journal of Historical Research in Marketing has published an article about the career of Christian Grönroos as student, teacher and scholar. The article contains personal reflections in an autobiographical approach and...