SERVSIG is a global & open community

We strive to be open to new people, new ideas, global contributions, interdisciplinary contributions, practitioner contributions, and to new ways of doing things. SERVSIG hosts its own international conference and co-sponsors various research events worldwide.

SERVSIG is mobile

All the news about service research in one place. Get instant notifications about your specific area of interest (e.g. CfP in service research). Install it on your device here.

SERVSIG is fun

We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.

SERVSIG is teaching

Teaching and sharing knowledge matter for us and is part of our DNA. We provide resources online and offline to improve your teaching and learning. Check out our teaching section. Teaching section

SERVSIG is helpful feedback

We are proud of our community of service researchers, where we help each other and provide established-scholar’s feedback to the new generation.

Latest News

Isn’t that obvious? – Questioning what is common sense as strategy

Guest article by Tobias Otterbring, Finalist of the Best Service Dissertation Award 2018 by SERVSIG and Maastricht University Isn’t it obvious that women spend more money than men in the presence of...

Going abroad: Explaining the REF System in the UK

Linda Nasr interviewed for our series “Going abroad” Sabine Benoit, who moved from Germany to the UK. This is the second part of the interview with her. So, what is special...

A Service Researcher’s 3 P’s

guest article by Leonard Berry, the  Acceptance Remarks for 2018 American Marketing Association Willliam Wilkie “Marketing for a Better World” Award We are all familiar with marketing’s traditional framework of the...

2018 Mathew Joseph Emerging Scholar Award – Doctoral Students

Greetings Professors and Doctoral students, I hope you are having a great spring semester! It is that time of the year again where the American Marketing Association’s Doctoral Student Special...

The CERS blog

Hello from CERS Hanken in Helsinki! In the role of CERS coordinator. I would kindly like to tell you about our blog that publishes almost every week an interesting piece...

$1,300 #ResearchforChange Grant

MAXQDA is offering three students/PhD candidates the $1,300 #ResearchforChange Grant, which includes an $800 research mobility scholarship and professional methodological training. To qualify, the applicant must currently be a student or...

EISIC 2018 in Paris

Excellence in Services International Conference Paris 30-31 Aug 2018 Deadline: 30 April Take a chance to participate in the longest-running conference on excellence in services. The 21st edition of the...

(Senior) Lecturer in Tourism Marketing in Christchurch

(Senior) Lecturer in Tourism Marketing at the  Department of Management, Marketing and Entrepreneurship College of Business and LawChristchurch, New Zealand Full-time at 37.5 hours per week (1.0 FTE) Continuing (i.e....

HICSS Digital Services Track on Hawaii

HICSS52 Digital Services and Digitalisation of Services Minitrack (in Decision Analytics, Mobile Services, and Service Science Track) Paper submission deadline: June 15 Guest editors:  Tuure Tuunanen Tilo Böhmann Ola Henfridsson http://hicss.hawaii.edu/tracks-52/decision-analytics-mobile-services-and-service-science/#638a0648-9a0c-8 The...

CFP 2018 INFORMS Conference: Service Science

The 2018 INFORMS Conference on Service Science Phoenix,Arizona, USA The 2018 INFORMS Conference on Service Science is a pre-conference of INFORMS 2018, to be held right before the annual meeting in...

Articles in Service Journals – March 2018 – Part 2

Considered Service-specific journals were Journal of Service Research, Journal of Service Management, Journal of Services Marketing, Journal of Service Theory and Practice, Service Industries Journal, Cornell Hospitality Quarterly, and Service Science. For...

Articles in Service Journals – March 2018 – Part 1

Considered Service-specific journals were Journal of Service Research, Journal of Service Management, Journal of Services Marketing, Journal of Service Theory and Practice, Service Industries Journal, Cornell Hospitality Quarterly, and Service Science. For...