QUIS18 in Hanoi, Vietnam
The world’s best conference on service management is coming to the most exciting location in South East Asia! The 18th International Research Symposium on Service Excellence in Management (QUIS18) will...
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We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.
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We are proud of our community of service researchers, where we help each other and provide established-scholar’s feedback to the new generation.
The world’s best conference on service management is coming to the most exciting location in South East Asia! The 18th International Research Symposium on Service Excellence in Management (QUIS18) will...
Special Issue in Journal of Service Theory and Practice The Bright & Dark Sides of Smart Service (Technologies) Guest editors: Bilstein, N, Henkel, A & Heinonen, K Deadline: 23 January...
Guest article by Yves Van Vaerenbergh. When I was asked to write about my role models, I was flattered. That feeling of flattery quickly changed into feelings of uncertainty. There...
Guest article by Ray Fisk. In 1980, I began my career as a marketing scholar obsessed with improving the fairness of services. Now, 42 years later, I am starting a...
Guest article by Laura Colm, finalist of the 2022 SERVSIG Best Dissertation Award. Due to increased competition and commoditization threats, a growing number of manufacturing firms is turning to solution-offerings, with the...
Guest article by Marek Gnusowski for our Service Centers series. More than 25 years The services research team in Poznan (Poland) officially began its work in 1996, when the Department...
Special Issue of Journal of Business Research Unanticipated and Unintended Consequences of Service Robots in the Frontline Guest Editors: Heirati N, Pitardi V, Jayawardhena C, Kunz W, Stefanie Paluch S...
Job purpose The Social Media Editor (SME) will be a member of the JSTP Editorial Team, with a two-year renewable appointment subject to favourable job performance. In general, the SME will...
Guest article by Riley Krotz, finalist of the 2022 SERVSIG Best Dissertation Award. The traditional service environment is swiftly changing, and this fundamental shift in landscape provides marketers with both great challenges...
Guest article by Tor W. Andreassen. Everything that can be digitized will be digitized – they say. But should everything that can be digitized, be digitized? What can we learn...
For our “Getting to know” series, Hugo Guyader interviewed Maria Holmlund. This is the second part of the interview (read part 1 here). Since 2018, Maria has devoted half of...
School of Marketing and International Business Victoria University of Wellington, New Zealand Associate Professor of Marketing (Permanent Full Time Position) Application deadline: 20 June 2022. Te Herenga Waka – Victoria University...