The world’s best conference on service management is coming to the most exciting location in South East Asia! The 18th International Research Symposium on Service Excellence in Management (QUIS18) will take place during June 20-23, 2023 at VinUniversity, Hanoi, Vietnam.

The main theme of the conference is “Re-imagining service to enhance human life and society”. Researchers and practitioners are invited to submit an abstract describing their rigorous work for consideration for presentation. Abstracts should be submitted online at QUIS18 website by November 30th 2022.

Important Dates
01-Aug-22 Online abstract submission opens
30-Nov-22 Abstract submission deadline
31-Jan-23 Notification of acceptance | Registration opens
15-Mar-23 Early registration closes | Complete paper or extended abstract deadline
30-Apr-23 Regular registration closes

For inquiries on QUIS18, please contact General Conference Secretary, Polene Nguyen at [email protected].

See you in Hanoi in June 2023!

QUIS18 Conference Co-Chairs:
– Rohit Verma, VinUniversity, Vietnam; Cornell University, USA
– Per Kristensson, CTF, Service Research Center, Karlstad University, Sweden
– Thomas Hollmann, W.P Carey School of Business, Center for Service Leadership (CSL), Arizona State University, USA

For more information about QUIS18, click here.