The world’s best conference on service management is coming to the most exciting location in South East Asia! The 18th International Research Symposium on Service Excellence in Management (QUIS18) will take place during June 20-23, 2023 at VinUniversity, Hanoi, Vietnam.

The main theme of the conference is “Re-imagining service to enhance human life and society”. Researchers and practitioners are invited to submit an abstract describing their rigorous work for consideration for presentation.

QUIS18 opens its portal for online abstract submission from 8 August to 30 November 2022 (via Easychair). Authors must provide author details and supply a structured abstract (about 500 words) following the Online Abstract submission form.
All submissions will be reviewed by the conference Co-chairs and acceptance will be based on their contributions to theory, research and/or implications for practice for service management.

Best Paper Award will be presented during the conference and selected papers from the conference will be invited for consideration for publication in the Journal of Service Management, Journal of Service Theory and Practice and Service Science.

Important Dates
01-Aug-22 Online abstract submission opens
30-Nov-22 Abstract (500-w) submission deadline
31-Jan-23 Notification of acceptance | Registration opens
15-Mar-23 Early registration closes | Complete paper (10 pages) or extended abstract (1000-w) deadline
30-Apr-23 Regular registration closes

For inquiries on QUIS18, please contact General Conference Secretary, Polene Nguyen at

See you in Hanoi in June 2023!

QUIS18 Conference Co-Chairs:
– Rohit Verma, VinUniversity, Vietnam; Cornell University, USA
– Per Kristensson, CTF, Service Research Center, Karlstad University, Sweden
– Thomas Hollmann, W.P Carey School of Business, Center for Service Leadership (CSL), Arizona State University, USA

For more information about QUIS18, click here.