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We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.
Teaching and sharing knowledge matter for us and is part of our DNA. We provide resources online and offline to improve your teaching and learning. Check out our teaching section. Teaching section
We are proud of our community of service researchers, where we help each other and provide established-scholar’s feedback to the new generation.
3rd Annual Organizational Frontlines Research Symposium (co-located with 2017 AMA Winter Educators’ Conference) February 15 – 17, 2017, Orlando, FL Co-sponsored by AMA, Sheth Foundation and Marketing Science Institute announces… Young Scholar Research...
guest article by Rebekah Russell-Bennett It was a balmy afternoon in Maastricht and at the end of a cobbled lane, service scholars gathered to celebrate the 30th birthday of the...
Dear all, I have listed six awards with upcoming award deadlines (in chronological order). Please consider submitting a nomination to one or more of the award committees. Additionally, please encourage your...
Guest Article by Mohamed Zaki and Benjamin Lucas based on research recently funded by a Marketing Science Institute (MSI), Customer Experience Initiative grant for the project titled: “CX Analytics: A...
This article is part of the How-to… series brought to by Emerald Group Publishing On this page, we summarize the process for the benefit of those writing in a foreign...
2017 Marketing and Public Policy Conference in Washington D.C., June 1 – 3, 2017 Deadline for submissions: December 2, 2016 (Please note that there will be no planned extensions for...
The interview with Ruth Bolton, Professor of Marketing at the W. P. Carey School of Business at Arizona State University, was conducted by Darima Fotheringham, ASU. You can also listen to...
The University of Groningen and EMAC invite electronic submissions to the EMAC 2017 Annual Conference scheduled on May 23-26, 2017 in Groningen, The Netherlands All submissions are due in PDF...
Special issue of Journal of Business Research on Value co-destruction and online deviant behavior in tourism Guest Co-Editors: Marianna Sigala, University of South Australia, (marianna.sigala@unisa.edu.au) Pierre Benckendorff, University of Queensland,...
Special issue from the International Journal of Bank Marketing Creating Customer Value in Insurance Markets Submission Deadline: December 1, 2016 Guest Editor: Professor Dr. Peter Maas, Institute of Insurance Economics...
Guest article by Jonas Holmqvist, winner of the best Reviewer Award 2016 of the Journal of Service Theory and Practice (JSTP) Like football referees, reviewers are often blamed when things...
Guest article by Lia Patrício & Jorge Teixeira Service innovation can be seen as the creation of new and/or improved service offerings, service processes, and service business models. More recently,...