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We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.
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We are proud of our community of service researchers, where we help each other and provide established-scholar’s feedback to the new generation.
Special Issue of the Journal of Business Research Innovation in the Digital Age: From Stage-Gate to an Agile Development Paradigm? Guest Editors: Stefanie Paluch, Malte Brettel, Christian Hopp, Frank Piller, Torsten-Oliver...
8th International Research Symposium in Service Management Yonsei University in Seoul, South Korea August 1-5, 2017 Program: 1 Aug (Research Workshop), 2-5 Aug (Keynotes & Presentations), 5 Aug (Tour). Abstract...
Insightful Webinar with Ruth Bolton, Professor of Marketing at the W. P. Carey School of Business at Arizona State University about Creating Customer Experiences That Build Relationships. Ruth N. Bolton (Arizona...
For information about the alert system methodology go here Giebelhausen, M., H. H. Chun, J. J. Cronin Jr and G. T. M. Hult (2016): Adjusting the Warm-Glow Thermostat: How Incentivizing...
This article is part of the How-to… series brought to by Emerald Group Publishing. This is part 2 of “How to… Prepare Papers if English is not your First Language”....
The Services Special Interest Group (SERVSIG) of the American Marketing Association (AMA) is pleased to announce the 24th Annual SERVSIG Doctoral Consortium, preceding the Frontiers in Service Conference, to be...
The 26th Annual Frontiers in Service Conference will take place June 22-25, 2017 in New York City hosted by Fordham University’s Gabelli School of Business at Lincoln Center (located in...
Guest article by Waffa Hammedi, Thomas Leclercq, and Allard van Riel. The article is based on a paper that received the Elsevier Prize for the Most Innovative Paper Award. “Reality is Broken!...
guest article by Scott Cowley Amazon has recently been the target of some high profile negative press about its intense workplace pressures. One would almost think there would be little room at Amazon...
Starting January 1st, 2017 Per Kristensson will be the new director of CTF, Service Research Center. He succeeds Henrietta Huzell who will start a new assignment as vice dean at Karlstad University....
Thirty years ago CTF, Service Research Center, was established at Karlstad University. How it happened, success factors and the latest from today’s research were included in the program when CTF...
In July 2016, the 23rd EIRASS conference on Recent Advances in Retailing and Consumer Services Sciences was held in Edinburgh, Scotland. During this event Wafa Hammedi (University of Namur, Belgium), Thomas Leclercq...