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We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.
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We are proud of our community of service researchers, where we help each other and provide established-scholar’s feedback to the new generation.
Levent Altinay has been appointed Editor in Chief for The Service Industries Journal. Levent Altinay is Professor of Strategy and Business Development and Research Area Leader for Oxford School of Hospitality Management. Levent’s...
For information about the alert system methodology go here Snyder, H., L. Witell, A. Gustafsson, P. Fombelle and P. Kristensson (2016): Identifying categories of service innovation: A review and synthesis...
QUIS15 deadline for abstract submission (500 words) has been extended to November 22nd. The 15th edition of QUIS Conference will take place June 12-15, 2017 in Porto, Portugal. Since 1988,...
guest article by Alexis Allen, one recipient of the SERVSIG best service paper award 2015 This past summer I finished the second full year of my academic career. Not the formal...
The 2017 Frontiers in Service Conference June 22-25 in New York City opens with an Executive Roundtable of Presidents & CEOs internationally recognized as service leaders. In this session, we...
Service Dominant Logic, Network & Systems Theory And Service Science: Integrating Three Perspectives For A New Service Agenda Sorrento Naples Italy 6 – 9 June 2017 Hosted By The University...
Interview was executed by Matt Weingarden, AMA Like many other AMA Fellows, Leonard Berry did not expect to be a marketing professor. He grew up in Fresno, California and went to a junior...
Guest article by Rebekah Russell-Bennett 2016 is the 30th anniversary of the Journal of Services Marketing and to mark this occasion, we are announcing outstanding contribution awards and a series of...
Case study by Vaibhav Garg This case study focuses on the aspect of service excellence & personal involvement of the hotel management to advocate the hotel service philosophy and how...
Journal of Service Research Patterson, P. G., M. K. Brady and J. R. McColl-Kennedy (2016): Geysers or Bubbling Hot Springs? A Cross-Cultural Examination of Customer Rage From Eastern and Western...
guest article by Gabriela Beirão and Lia Patrício The service environment is increasingly complex, with service provider networks interacting with customer networks. For example in health care, citizens may choose different...
Meet Frontiers 2017 Speaker Adam Goldstein, President and Chief Operating Officer of Royal Caribbean Cruises Ltd The 2017 Frontiers in Service Conference June 22-25 in New York City opens with...