SERVSIG is fun

We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.

SERVSIG is mobile

All the news about service research in one place. Get instant notifications about your specific area of interest (e.g. CfP in service research). Install it on your device here.

SERVSIG is fun

We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.

SERVSIG is teaching

Teaching and sharing knowledge matter for us and is part of our DNA. We provide resources online and offline to improve your teaching and learning. Check out our teaching section. Teaching section

SERVSIG is helpful feedback

We are proud of our community of service researchers, where we help each other and provide established-scholar’s feedback to the new generation.

 

Latest News

HICSS59: Minitrack on Transformative Service Systems for a Sustainable World

59th Hawaii International Conference on System Sciences (HICSS) Minitrack on Transformative Service Systems for a Sustainable World6-9 January 2026 Hyatt Regency, Maui, Hawaii, USA Submission Deadline: 15 June 2025 The challenges...

Call for Editor in Chief JSR

CALL FOR NOMINATIONSEditor-in-ChiefJournal of Service Research The Journal of Service Research (JSR) is soliciting nominations (self-nominations also accepted) for a new Editor-in-Chief (EIC), with a four-year term to begin sometime later this...

CfP IMR: “Beyond Goods”

Call for Papers for a Special Issue of International Marketing Review. “Beyond Goods: The Rise of Experiential Consumption in International/Global Markets“ Guest co-editors: Boukis A, Christodoulides G & Zarantonello L Deadline: 15...

CfP JBR: The Impact of Digitalization on Exporting

Call for papers for a Special Issue of Journal of Business Research (JBR). “The Impact of Digitalization on Exporting“ Guest Editors: Brouthers KD, Thompson FM, He X & Nakos G Deadline:...

CfP IJMR: New Product Development and Innovation

Call for papers for a Special Issue of International Journal of Marketing Research (IJMR). “New Product Development and Innovation: Introduction, Measurement, and Effects across Industries“ Guest Editors: Tanusondjaja A, Trinh G,...

CfP IMM: “DEI in B2B markets”

Call for Papers for a Special Issue of Industrial Marketing Management. “Diversity, Equity, and Inclusion (DEI) in B2B markets” Guest co-editors: Deswsnap B, Micevski M, Childs D, Rouziou M &...

CfP IMM: AI-Enabled Service Recovery

Special Issue in Industrial Marketing Management. Engaging Industrial Customers with AI-Enabled Service Recovery Guest Co-Editors: Lages C, Hollebeek L, Sands S & Boukis A Deadline: 1 March 2026 Industrial service...

Robophobe or robophile? Four ways consumers respond to AI helpers

Guest article by Vignesh Yoganathan. Microsoft founder Bill Gates once envisaged that, some time around 2025, robots would become as commonplace in our lives as the personal computer did decades ago, and...

CfP JOSM “Redefining Service Excellence”

Call for Paper for a Special Issue of the Journal of Service Management. Redefining Service Excellence: Embracing Responsible, Human-Centric Innovations in the Era of AI & Technology Guest Editors: Wu...

Editorial Leadership Transition at the Journal of Service Management

After many years of outstanding leadership, Professor Jay Kandampully will be stepping down as Editor-in-Chief of Journal of Service Management (JOSM). Jay’s contributions to JOSM have been nothing short of transformative—his vision, dedication, and...

SERVSIG at Winter AMA 2025: A Record-Breaking Conference with a Strong Service Research Presence

The 2025 AMA Winter Academic Conference in Phoenix was a record-breaking event, bringing together 920 attendees, including 130+ virtual participants, for three days of engaging discussions and cutting-edge research. With...

My Academic Role Model: Matthew Alexander

Guest article by Matthew Alexander for our My Academic Role Model series. There is a wonderful BBC institution called Desert Island Discs, where individuals select eight songs they would take if they...