We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.
All the news about service research in one place. Get instant notifications about your specific area of interest (e.g. CfP in service research). Install it on your device here.
We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.
Teaching and sharing knowledge matter for us and is part of our DNA. We provide resources online and offline to improve your teaching and learning. Check out our teaching section. Teaching section
We are proud of our community of service researchers, where we help each other and provide established-scholar’s feedback to the new generation.
59th Hawaii International Conference on System Sciences (HICSS) Minitrack on Transformative Service Systems for a Sustainable World6-9 January 2026 Hyatt Regency, Maui, Hawaii, USA Submission Deadline: 15 June 2025 The challenges...
CALL FOR NOMINATIONSEditor-in-ChiefJournal of Service Research The Journal of Service Research (JSR) is soliciting nominations (self-nominations also accepted) for a new Editor-in-Chief (EIC), with a four-year term to begin sometime later this...
Call for Papers for a Special Issue of International Marketing Review. “Beyond Goods: The Rise of Experiential Consumption in International/Global Markets“ Guest co-editors: Boukis A, Christodoulides G & Zarantonello L Deadline: 15...
Call for papers for a Special Issue of Journal of Business Research (JBR). “The Impact of Digitalization on Exporting“ Guest Editors: Brouthers KD, Thompson FM, He X & Nakos G Deadline:...
Call for papers for a Special Issue of International Journal of Marketing Research (IJMR). “New Product Development and Innovation: Introduction, Measurement, and Effects across Industries“ Guest Editors: Tanusondjaja A, Trinh G,...
Call for Papers for a Special Issue of Industrial Marketing Management. “Diversity, Equity, and Inclusion (DEI) in B2B markets” Guest co-editors: Deswsnap B, Micevski M, Childs D, Rouziou M &...
Special Issue in Industrial Marketing Management. Engaging Industrial Customers with AI-Enabled Service Recovery Guest Co-Editors: Lages C, Hollebeek L, Sands S & Boukis A Deadline: 1 March 2026 Industrial service...
Guest article by Vignesh Yoganathan. Microsoft founder Bill Gates once envisaged that, some time around 2025, robots would become as commonplace in our lives as the personal computer did decades ago, and...
Call for Paper for a Special Issue of the Journal of Service Management. Redefining Service Excellence: Embracing Responsible, Human-Centric Innovations in the Era of AI & Technology Guest Editors: Wu...
After many years of outstanding leadership, Professor Jay Kandampully will be stepping down as Editor-in-Chief of Journal of Service Management (JOSM). Jay’s contributions to JOSM have been nothing short of transformative—his vision, dedication, and...
The 2025 AMA Winter Academic Conference in Phoenix was a record-breaking event, bringing together 920 attendees, including 130+ virtual participants, for three days of engaging discussions and cutting-edge research. With...
Guest article by Matthew Alexander for our My Academic Role Model series. There is a wonderful BBC institution called Desert Island Discs, where individuals select eight songs they would take if they...