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We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.
Teaching and sharing knowledge matter for us and is part of our DNA. We provide resources online and offline to improve your teaching and learning. Check out our teaching section. Teaching section
We are proud of our community of service researchers, where we help each other and provide established-scholar’s feedback to the new generation.
SERVSIG co-hosted an exciting reception at the 2017 Winter AMA conference in Orlando, Florida. With many SERVSIG members attending the Winter AMA and the Organizational Frontlines Research Preconference Symposium that...
Please join me in congratulating the winners of the 2015 Robert Johnston Award, the Highly Commended Awards, and the Best Reviewer Awards. Outstanding Paper of the Year Award 2016 Value cocreation...
By Amy Williams, University of Arizona, Office of University Communications. Professor Robert Lusch, who recently retired from the UA Eller College of Management, died Thursday, Feb 23rd, after a long battle...
Deadline: July 1st, 2017 The Marketing Science Institute (MSI) is pleased to announce an initiative to foster innovative research on the topic of the Digitized Customer. This marks a new...
Today we identify service articles published in Marketing, Management, Operations, Productions, Information Systems & Practioner-oriented Journals in January 2017. For more information about the alert system methodology go here Fang, Y.-H. (2017): Beyond the Usefulness...
The CAUTHE Special Interest Group (SIG) in Information & Communication Technologies (ICT) invites you to participate in its 2017 Research Symposium. 9am – 5pm, Friday 21 April 2017 University of South...
guest article by Linda Hollebeek Thank you, Linda Nasr, for nominating me as a guest author for SERVSIG’s My Academic Role Model. Reflecting on this question has been a fun exercise...
guest article by Jay Kandampully Solving problems is the fundamental essence of ‘service.’ If we are not solving problems, we are not in ‘service.’ It is a well-known fact that...
Guest article by Vikas Mittal Healthcare is one of the fastest growing service sector in the U.S. and world economy. A vast majority of patients rely on getting healthcare services from...
This article is part of the How-to… series brought to by Emerald Group Publishing. The other parts of the series you find here. On this page, we summarize the process for...
Call for book chapter proposals “User Perspectives on Mobile Financial Services” Editors Dr. Aijaz A. Shaikh School of Business and Economics, University of Jyväskylä, Finland email: aijaz.a.shaikh@jyu.fi Prof. Heikki Karjaluoto...
Special Issue of Electronic Markets Smart Services: The move to customer-orientation Deadline Extension: March 31, 2017 Guest Editors Rainer Alt (Leipzig University, Germany), rainer.alt@uni-leipzig.de Haluk Demirkan (University of Washington – Tacoma, USA), haluk@uw.edu Jan...